Clinical Dispatcher - Remote​/1st Shift

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8 days ago Requisition

Who We Are

Access Tele Care is the largest national provider of telemedicine technology and solutions to hospitals and health systems. The Access Tele Care technology platform, Telemed IQ, enables life‑saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty. We provide healthcare teams with industry‑leading solutions that drive improved clinical care, patient outcomes, and organizational health.

We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commission’s Gold Seal of Approval and has maintained that accreditation every year since inception.

We love what we do and if you want to know more about our vision, mission and values go to  to check us out.

The Opportunity

The Clinical Dispatcher is a specialized position performing multi‑channel emergency and routine consultation assignment for multiple service lines. The company’s Consult Coordination Center (CCC) is a "virtual hospital", with both clinical and operational support teams dedicated to accelerating patient care. The CCC is responsible for receiving and prioritizing emergency and routine consultations from clinical facilities. Work is performed under general supervision by Shift Supervisor and CCC Core Program Manager.

• Effectively communicate with hospital clinical staff and Access Tele Care physicians to ensure timely and efficient patient care
• Proficient in all CCC Coordinator duties.
• Effectively and efficiently manage incoming consultations through CCC consultation lifecycle workflows processes
• Interacts with clinical and operational teams to prioritize and assign requesting emergency/ non‑emergency consultations for multiple services lines.
• Uses established and approved protocols, workflows, and the computer‑aided dispatch system to evaluate the situation and take the appropriate actions. Test readiness of computer, cameras, and other related communications equipment.
• Monitors and maintainsques to quickly prioritize and assign consultations to meet or exceed SLAs.
• Demonstrate service excellence in meeting and exceeding all metrics outline on performance index scorecard.
• Exhibit a high degree of professionalism when interacting with the healthcare facilities, Physicians, co‑workers and supervisors.
• May be required to be on‑call, remain on duty after shift‑end and respond to emergency situations at any time.
• Performs all duties and responsibilities in a timely and effective manner in accordance with established company polices to achieve the overall objective of the CCC and this position.
• Maintains a favorable, collaborative and professional working relationship with all departments to ensure efficient working environment to achieve company’s mission.
• Keeps immediate supervisor promptly and fully informed of all issues or concerns and takes prompt corrective action where necessary.
• Maintains a positive team spirit and fosters a positive organizational culture that aligns with the company values.
• Other tasks as needed

• High School Diploma, GED or Equivalent Certification Required
• At least one year of experience working in a call center environment or healthcare or IT
• Strong communications skills (written and oral) as well as demonstrate the ability to work effectively across departments
• Demonstrated proficiency with Microsoft office programs, communication, and collaboration tools in various operating systems
• Ability to learn software and systems
• Have excellent phone/customer service skills along with high attention to detail
• Enthusiastic about being on the forefront of healthcare and impacting patient lives positively
• Flexibility and adaptability in a fast‑paced environment
• Ability to quickly learn and adapt to new technologies and systems
• Ability to excel in a remote work setting, high growth and fast paced organization
• Full Time
  
  Work Schedule:
  
  6:45am-3pm Eastern Time Zone
• Paid Training
  
  Sc…