Patient Care Specialist

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Location
:
Norfolk, VA

Work Shift
:
First (Days)

Hours
:
Monday‑Friday 8:00 A‑5:00 P, Day shift. No weekend, nights, or holidays.

As a Patient Care Specialist with Sentara Healthcare, you will provide non‑clinical support within a physician’s office and ensure an excellent patient experience by performing a variety of complex administrative tasks. Primary duties include answering phones, scheduling appointments, and responding to patient questions. Teamwork is exceptional, with everyone working together to ensure the best care for our patients.

• Answer patient phone calls and inquiries
• Schedule appointments and manage calendars
• Respond to patient questions and provide information
• Assist with patient registration and documentation
• Coordinate with staff and departments to support patient care delivery

• High School Diploma
• Associate Level degree or higher in lieu of the required experience will be considered

• 3 years customer service experience required
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third‑Party Payers required

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long‑Term, Short‑Term Disability, and Critical Illness plans
• Life Insurance
• 401(k)/403(b) with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Annual discretionary bonus opportunity if eligibility criteria met

Mid‑Senior level

Full‑time

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its workforce.

In support of our mission “to improve health every day,” this is a tobacco‑free environment.

Remote work positions are available for associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.