Community Health Worker - Cleveland, Ohio

Overview

Community Health Worker - Cleveland, Ohio

Waymark is a mission-driven team of healthcare providers, technologists, and builders working to transform care for people with Medicaid benefits. We partner with communities to deliver technology-enabled, human-centered support that helps patients stay healthy and thrive.

• Attend a 2-3 week long paid training program.
• Meet patients in the community, in the home, and in healthcare facilities and conduct a needs assessment, including motivating patients to set and achieve health goals.
• Help patients with health-related social issues like homelessness, substance use and hunger.
• Work with other CHWs and staff to create a directory of community resources (e.g., food banks, housing assistance programs, childcare resources, etc.).
• Manage relationships with the healthcare facility providers and partner with care delivery team (Pharmacists, Social workers, and Care Coordinators).
• Continuously expand knowledge of community resources, services, and programs available to members and build ongoing relationships with these organizations to advocate for members.
• Accompany members to medical appointments as appropriate.
• Navigate technology systems to document each patient encounter in detail and accurately.
• Meet patients virtually, by phone or video visit, for conversations as appropriate.
• Support outreach to individuals eligible for Waymark support both in-person and by phone to establish a relationship and let them know about Waymark’s services.
• Participate in weekly care team huddles.

• Highly organized and self-motivated to work independently and manage schedules efficiently.
• Sound judgment and the ability to quickly analyze situations.
• Ability to work with a diverse community in an empathetic, passionate and professional manner.
• Friendly, energetic, and enthusiastic personality.
• Desire to help others.
• Cultural competency- able to work with diverse groups of community members.
• Excellent interpersonal communication skills and active listening abilities.
• Computer literate with experience and comfort using technology for virtual communication, scheduling, and documentation.
• Comfortable with ambiguity and taking on a variety of tasks as needed.
• Reside within a commutable distance of Cleveland.
• Travel required within the surrounding counties (up to 80%).
• Current Driver’s license and access to an insured vehicle.

• Community Health Worker certification.
• Long time resident of the Greater Cleveland area and knowledgeable of community resources.
• Experience conducting home visits and outreach.
• Experience working with managed care patients.
• Experience in customer- or client-service roles
• Knowledge of Greater Cleveland Medicaid populations.

Hourly Rate Range: $22.38 - $25.42

In addition to salary, we offer a comprehensive benefits package. Here’s what you can expect:

• Stock Options:
  Opportunity to invest in the company’s growth.
• Work-from-Home Stipend: A dedicated stipend for your first year to help set up your home office.
• Incentive Program:
  Receive additional compensation through performance-based incentives that align with organizational goals and enhance patient outcomes.
• Medical, Vision, and Dental Coverage:
  Comprehensive plans to keep you and your family healthy.
• Life Insurance:
  Basic life insurance to give you peace of mind.
• Paid Time Off: 20 vacation days, accrued over the year, plus 11 paid holidays.
• Parental Leave: 16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents.
• Retirement Savings:
  Access to a 401(k) plan with a company contribution, subject to a vesting schedule.
• Commuter Benefits:
  Convenient options to support your commute needs.
• Professional Development Stipend: A dedicated stipend supports professional development and growth.
• COVID Vaccination:
  Waymark’s policy requires full vaccination. You will be asked to attest to your vaccination status before an offer of employment is made.

Offer of employment is contingent upon successful completion of a background check.

If you don’t meet every qualification, you’re encouraged to apply. Waymark is committed to a supportive, equal opportunity, and accessible workplace.