National Senior Provider Relations Advocate – Remote

At United Healthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

The National Ancillary and Hospital Provider Advocate role is a professional, self-directed individual who will serve as the point of contact to take in and resolve complex Operations issues the assigned Provider Account is experiencing, proactively educate on new products and programs, bring actionable data and tools to assist their organization with achieving their business goals, as well as anticipate challenges their organization might face, while also assisting with finding solutions by working across UHG’s dynamic and matrixed organization for assigned UHC Strategic and Core Provider Accounts in conjunction with their Affiliates representing UHC’s top revenue generating contracts.

The National Ancillary and Hospital Provider Advocate will be the assigned single point of contact for the Healthcare organization representing both government and commercial products to build and improve provider satisfaction for UHC. This externally focused position will maximize the providers’ ability to interact with UHC through both pre-scheduled engagements with the Healthcare organization’s representative to discuss new and upcoming changes occurring within UHC that will impact their specific account, discussing the Healthcare organization’s service issues, while also engaging on an ad hoc basis as the Advocate either identifies or learns of a trending issue that might impact any of their assigned accounts.

The National Ancillary and Hospital Provider Advocate works across the organization to better understand if any initiatives or issues might impact their assigned Provider Account, and while a pipeline of initiatives with tentative rollout timelines exists, the National Provider Advocate will have ownership of ensuring applicability of the various initiatives as it relates to their assigned Provider Accounts and have the autonomy to determine how best to engage ensuring their assigned Account has what they need to be successful.

This role will develop and execute the Chart Retrieval/Chase engagement strategy with key Provider Accounts, identifying and collaborating with key stakeholders of our largest Providers. Leaning on industry knowledge, built relationships and marketing savvy, the role will educate key Provider accounts on the benefits of the Retrieval program to gain alignment and participation. In this work, the role will partner with the UHN Contracting team and Optum Health to execute the enterprise’s strategy, focusing on the risk adjustment and audit components of the Chart Retrieval/Chase work.

You’ll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges.

• Ability to become a trusted advisor for assigned Provider Accounts through demonstration of our Cultural Values of Integrity, Compassion, Relationships, Innovation, and Performance
• National Provider Advocates must possess an inherent ability to problem-solve complex and novel issues that may not have a clear path to resolution. To be successful, the National Provider Advocate must constantly build upon their own experience and understanding of the enterprise and have a high degree of resilience and persistence to root-cause issues and see through to resolution because standard operating procedure guidelines for most issues do not exist or are limited in scope
• Working across dynamic/matrixed org
• Understanding assigned Provider Account’s practice management system to proactively identify issues
• Triage and determine root cause through researching data and claims systems for all Lines of Business for of escalated claims impacting a provider’s Accounts Receivable, including capitated requirements
• Work across the enterprise to design and implement solutions to identified trend issues,…