LTSS Service Care Manager

Position Title

LTSS Service Care Manager

Lehigh Acres, FL

Duration: 3 months with intent to convert

Schedule:

8:00 AM - 5:00 PM, Monday-Friday

Work Arrangement:
Field-based with remote work; extensive local travel required

Assists in developing, assessing, and coordinating holistic care management activities to enable quality, cost-effective healthcare outcomes. May develop or assist with developing personalized service care plans/service plans for long-term care members and educates members and their families/caregivers on services and benefits available to meet member needs.

This role supports long-term care members within a state health plan, focusing on field-based assessments, care coordination, and ongoing member engagement.

• Evaluates the needs of the member, the resources available, and recommends and/or facilitates the plan for the best outcome
• Assists with developing ongoing long-term care plans/service plans and identifies providers, specialists, and community resources
• Coordinates between members, families/caregivers, and care providers to ensure services are accessible
• Provides resource support related to employment, housing, independent living, justice, and foster care
• Monitors care plans, member status, and outcomes and recommends updates based on needs
• Interacts with long-term care healthcare providers and partners to ensure member needs are met
• Collects, documents, and maintains member information to ensure regulatory compliance
• Performs home and site visits to assess member needs
• Educates members and families on procedures, services, referrals, and healthcare benefits
• Provides feedback to leadership on opportunities to improve quality and cost-effective care
• Performs other duties as assigned
• Complies with all policies and standards

• Required:
  
  Bachelor's degree and 2-4 years of related experience (bachelor’s degree within healthcare realm such as Psychology, Sociology, etc.).
• Preferred:
  None.

• Required:
  
  Valid driver's license.
• Preferred:
  None.

• 2+ years of Care Management experience (field experience is a must).
• Caseloads of 50, 60, 70 members; bonus for geriatric caseloads.
• Long-Term Care Medicaid experience.
• Medicaid / Medicare experience.
• Ability to manage high case load.
• Adaptability to fast-paced environment and new processes.
• Comfort with IT support, field equipment, office space, and timely documentation (within 24 hours).
• Experience with electronic medical records.
• Home Health Experience.
• Strong organizational and time-management skills (calendar management, documentation).

• Discharge Planning.
• Experience with Tru Care software.
• Bilingual skills are preferred; note if required via the notes section.

• Not having field experience.
• Not having previous experience with high caseloads.

Position is offered by a no fee agency.