Engagement Specialist - IKC - Athens, GA

Engagement Specialist

DaVita IKC

Location & Travel

• Commute to Davita clinic locations 3-4 days/week
• Drive time depends on patient population
• Commute may include locations up to 90 minutes from central location
• No nights/weekends

Position Details

• Full-Time, Monday–Friday schedule
• Daily start time flexible between 7:00–8:00 AM
• Hybrid model: combination of remote work and on-site visits depending on patient population
• Home workspace must include a quiet, private space with high-speed internet

Responsibilities

• Facilitate CHE completion in nephrology offices, clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments
• Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in-person
• Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate
• Maintain accurate documentation and communicate patient updates to the care team
• Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement
• Organize outreach efforts by urgency and importance to maximize patient impact

Qualifications

• High School Diploma or GED required. Associate’s or Bachelor’s Degree preferred.
• 2+ years professional work experience in a customer service, patient-facing, or telephonic outreach role preferred
• Prior experience in a healthcare setting preferred
• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Strong verbal and written communication skills, active listening, and motivational techniques
• Highly organized, with excellent time management and follow-through skills
• Ability to work autonomously and collaboratively with care team members

Why You’ll Love Working Here

• Directly impact patient care and engagement for complex chronic conditions
• Be part of a mission‑driven, collaborative care team
• Flexible hybrid schedule with opportunities for professional growth
• Supportive environment that values innovation, communication, and patient‑centered care

Here’s an overview of our benefits:

• Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs and on‑demand virtual leadership and development courses through DaVita’s online training platform Star Learning

DaVita is an equal‑opportunity employer and complies with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

Compensation will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Learn more at DaVita Benefits.

Colorado residents:
Please do not respond to any questions in this initial application that may seek age‑identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

This position will be open for a minimum of three days.