Healthcare CSR

Overview

Our health insurance client is hiring to support their ramp for open enrollment. This line will be specifically taking Medicare calls. They will be speaking with an older population, so empathy and patience is key. They will help them walk through their Medicare benefits and answer any questions they may have. Calls will be inbound, typically between 50 and 70 a day;

70 would be on the absolute high end and not the norm.

• Handle Medicare-related inbound calls and assist customers with understanding their benefits.
• Provide empathetic and patient support to an older population.
• Walk callers through Medicare benefits and answer questions.
• Manage call volume typically between 50 and 70 inbound calls per day.

• High school diploma / GED required
• 2+ years as a health insurance/Medicare call center representative
• Medicare health insurance experience preferred
• Preference for someone who can work from home

This is a Contract position based out of Schaumburg, IL.

The pay range for this position is $21.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:
This is a fully remote position.

Final date to receive applications:
This position is anticipated to close on Jan 27, 2026.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.