Patient Care Associate

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As a Patient Care Associate (Case Manager/Benefit Specialist), you will provide an exceptional experience to patients daily, helping them navigate complex medication processes. You will manage patient cases from initiation to closure, ensuring timely, accurate, and compliant service.

• Relationship Management
  • Build trusted relationships with patients, prescribers, and stakeholders through proactive communication.
  • Manage all relationships in adherence to healthcare laws and regulations.
• Communications
  • Perform program welcome calls and post‑benefits investigation calls.
  • Manage client inquiries and HCP inquiries per business rules.
• Inbound Call Management
  • Handle inbound calls as directed by program‑approved FAQs.
  • Triage patients to internal or external resources.
• Personalized Case Management
  • Communicate benefit coverage and next steps to patients and HCPs.
  • Leverage electronic tools to identify benefits, complete benefit investigations, and coordinate prior authorizations.
  • Assist with patient assistance program enrollment and coordinate product shipment.
  • Document all activities within Pharma Cord Lynk system.
• Benefit Verification
  • Perform patient‑level benefit verifications for major medical and pharmacy plans.
  • Complete template forms for coverage determination.
  • Coordinate prior authorizations per payer guidelines.
• Patient Assistance
  • Review and assess patient assistance enrollment forms for eligibility.
  • Communicate eligibility to patients, providers, and pharmacists.
  • Handle inbound calls, resolve issues, and report adverse events as per SOP.

• Detail oriented
• Professional telephone etiquette
• Self‑awareness of emotions and impact on others
• Basic computer knowledge
• Effective multitasking skills
• Recognition of emotions and effects
• Strong self‑worth and capabilities
• Impulse control
• Integrity and honesty
• Accountability for performance
• Adaptability and flexibility
• Innovation and openness to new ideas
• Achievement driven and strives for excellence
• Alignment with organizational goals
• Initiative and proactivity
• Optimistic and persistent goal pursuit
• Service orientation and empathy for patients and partners
• Clear and concise communication
• Positive attitude

• Bachelor’s degree preferred
• Customer service and/or healthcare industry experience preferred
• Bi‑lingual in English and Spanish or Chinese/ Mandarin is a plus
• Office‑based position; ability to sit for extended periods necessary
• Minimal flexibility to travel as needed preferred
• Willingness to work in Jeffersonville, IN (toll reimbursement provided)

• Regularly required to talk or hear; sit for long periods; use hands to type, handle, and reach.
• Must type 35 WPM with 97% accuracy.
• Standard 8.5‑hour shifts within 8:00‑11:00 AM–PM, Monday–Friday, with shift flexibility.
• Professional office environment using standard equipment (computer, phone, copier).
• Minimum 6‑month tenure before lateral or promotion consideration.

• Company‑paid Short‑Term Disability (STD)
• Competitive 401(k) match up to 4%
• 75% coverage of medical premiums; dental and vision benefits afforded
• Wellness discounts up to $260 per year
• Annual HSA employer contribution
• Company‑paid and voluntary life insurance options
• Voluntary AD&D and Long‑Term Disability…