Care Management Support Assistant

Care Management Support Assistant page is loaded## Care Management Support Assistant locations:
Schaumburg, IL:
Elgin, IL:
Bartlett, IL:
Chicago, IL:
Arlington Heights, ILtime type:
Full time posted on:
Posted Todayjob requisition :
R-400467#
** Become a part of our caring community and help us put health first
** Humana Gold Plus Integrated is seeking Care Management Support Assistant 2s who will contribute to the administration of care management. The Care Management Support Assistant 2 performs varied activities and moderately complex administrative/operational/customer support assignments.
* Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitating interaction with resources appropriate for the care and wellbeing of members.
* Manages inbound and outbound calls with members, their families, and providers
* Performs computations, including data entry, in adherence to established metrics.
* Decisions are typically focused on interpretation of area/department policy and methods for completing assignments.
* Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction.
* Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.
* Other duties as assigned.#
** Use your skills to make an impact
**** Required Qualifications**
* ** Must reside*
* ** in, or within a commutable distance to, Schaumburg or Chicago, Illinois.
*** Two (2) or more years of administrative support experience in the healthcare industry.
* Basic knowledge of Microsoft Office programs specifically, Word, Excel and Outlook.
* Familiarity with Medical terminology.
** Preferred Qualifications
*** Associate degree.
* Previous experience working with Medicaid, Long Term Care (LTC), or Medicare members.
* Bilingual or Multilingual:
English/Spanish, Arabic, Vietnamese, Amharic, Urdu or other - Must be able to speak, read and write in both languages without limitations and assistance. See “Additional Information” section for language assessment information.
** Additional Information**
* ** Workstyle:*
* * Hybrid Office or Hybrid Home* –This role includes remote work from home with in-office work attendance required 2 to 3 days per week.
* *
* Work Location:

** Schaumburg, Illinois
* *
* Work Schedule:

** The department operates Monday through Friday from 7:00 AM to 5:00 PM CST. Team members will be scheduled for one of two shifts—7:00 AM to 4:00 PM or 8:00 AM to 5:00 PM CST, with flexibility required for occasional overtime. No weekend or holiday shifts are required.
* ** Travel:
** No additional travel is required beyond scheduled in-office work attendance.
* ** Language Assessment Statement:
** Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
** WAH Internet Statement
** To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
* At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
* Satellite, cellular and microwave connection can be used only if approved by leadership.
* Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
* Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
* Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
** Interview Format
** As part of our hiring process for this opportunity, we will be using an interviewing technology called…