Transplant Care Scheduler

* ** Complex scheduling experience highly preferred, preferably in transplant.
**** EPIC proficiency highly preferred
** PURPOSE AND SCOPE:  Associate will assist registered nurses with scheduling and care coordination for patients in the Transplant Care Navigation program (TCN). Duties may include but are not limited to supporting patients in a variety of care coordination activities. Responsibilities involve services provided telephonically, email and texting. Charting, coordination and scheduling of patient appointments. Confirm patient intent and attendance of appointments.

Reschedule any missed appointment. Assist registered nurses in obtaining test results. Confirm insurance authorization where appropriate.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Under supervision, utilizes established procedures to perform routine assigned tasks.

Completes specific competency skills checklist required for job roles. May vary from transplant center to transplant center.

Utilizes critical thinking, time management and detailed knowledge of the Care Navigation Program to facilitate the coordination of patient scheduling. Maintains current knowledge of the departmental program software and the Company's clinical information systems.

Performs other related duties as assigned. This is a work from home role.  EDUCATION AND REQUIRED CREDENTIALS:

EPIC proficiency highly preferred EXPERIENCE AND REQUIRED SKILLS**:
** 1 - 2 years' related experience.  At least 1
-year experience in clinical setting preferred. Ability to communicate and collaborate effectively and professionally with staff, providers, vendors, and patients in a telephonic environment. Prior remote employee experience is strongly preferred. Ability to multitask and prioritize in a fast-paced environment. Ability to operate basic office equipment such as telephones and computers. Advanced interpersonal skills and ability to handle sensitive and confidential situations and retain confidentiality.  

Must have good working knowledge of computer systems with emphasis on Word, Excel, and other programs related to the position. **#1 Top Workplace in the area.*
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