Retro-Retrieval Team Leader, Fully Remote

Centauri Health Solutions provides technology and technology-enabled services to payors and providers across all healthcare programs, including Medicare, Medicaid, Commercial and Exchange. In partnership with our clients, we improve the lives and health outcomes of the members and patients we touch through compassionate outreach, sophisticated analytics, clinical data exchange capabilities, and data-driven solutions. Our solutions directly address complex problems such as uncompensated care within health systems;

appropriate, risk-adjusted revenue for specialized sub-populations; and improve access to and quality of care measurement. Headquartered in Scottsdale, Ariz., Centauri Health Solutions employs 1700 dedicated associates across the country. Centauri has made the prestigious Inc. 5000 list since 2019, as well as the 2020 Deloitte Technology Fast 500™ list of the fastest-growing companies in the U.S. For more information, visit

• Reports to a Director or Manager. Responsible for the financial growth and profitability of the team. Sphere of influence encompasses members of the team as well as other members of the service line.

• Serves as member of Operations Team.
• Keeps up‑to‑date on industry changes to reimbursement methodology, coverage policies, etc. and communicates implications as appropriate.
• Meets as necessary with leadership for ongoing project planning.

• Drives operational process improvements (including technology) into the team.
• Recommends changes to technology to improve service line performance and effectiveness.
• Responsible for current client customer satisfaction at the appropriate team level, particularly as it relates to the performance of the team.
• Maintains awareness of level of success in meeting goals and in meeting client expectations.
• Updates appropriate leadership on activities, issues, and concerns.
• Reviews account processing procedures, recommends and implements needed changes.
• Identifies opportunities for cross‑team productivity.
• Works with other Team Leader(s) to manage overall workload.
• Interacts with Quality Coordinator to ensure cases are processed to meet quality expectations.

• Effectively communicates vision, mission, goals and objectives to staff.
• Facilitates buy‑in from staff and communicates regularly on pending changes.
• Recommends annual scorecard components and manages necessary approved changes.
• Monitors and analyzes goals/key performance indicators and reviews monthly performance.
• Maintains and monitors data integrity and referrals in all appropriate Information Systems.
• Conducts quality audits on a routine basis. Looks for performance trends and acts accordingly.
• Reviews quality audits on a routine basis.
• Is expected to recommend, when indicated, changes having broader implications for service line policies and procedures.
• Monitors high profile accounts as directed.
• Conducts team and individual meetings on a regular basis to communicate best practices, overall concerns, goal attainment, etc.
• Assesses ongoing performance of associates, provides coaching and counseling and recommends training.
• Manages workload capacity to ensure proper utilization of resources (including transition plans).
• Handles account work and caseload for team members who are absent.
• Monitors and measures change.
• Provides regular and on‑going technical training to Associates.

• Reviews and offers recommendations for improvement in utilization of call‑center functionality to increase productivity and effectiveness.
• “Call Monitors” the quality of the telemarketing representatives on a periodic basis.

• Participates in interviewing and selection of staff.
• Review and approves time sheets in relation to budget.
• Review and approves expense reports in relation to budget.