Switchboard Operative

Overview

We are looking to appoint one Switchboard Operative within our Facilities team at BCHC Foundation Trust. The vacancy will be based at Moseley Hall Hospital.

You will receive a comprehensive training package and support, working with the team, the team leader and your line manager. We are looking for forward thinking and innovative individuals with a passion for helping others in an organisation dedicated to making people well.

• Answering inbound calls in a responsible and courteous manner, monitoring progress, and re-routing appropriately if extension is engaged or not available, offering assistance or advice in accordance with Departmental call answering standards.
• Undertaking outbound calling for Trust staff when required, applying departmental and audit recording process.
• To develop and have an understanding of the organisation's functionality including Departments' working practices and medical terminology to ensure accurate connection and assistance to callers is given.
• Minimise and actively reduce recall for customers, offering Direct Dial telephone numbers or any other relevant information.
• Responsible for site telephone lists / on call numbers / bleep numbers are kept up to date and communicated across the Trust.
• Responding to all Emergencies including Cardiac Arrest and Fire Initiating Emergency procedures in accordance with Trust Policies and Procedures, applying Departmental recording and reporting processes.

Please ensure you check your TRAC account regularly as this is how we will communicate with you during the shortlisting and selection process. Please ensure all sections of the application form are completed fully. Provide full details of all referees including business email address, telephone contact details and postal address.

Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people s homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognized West Midlands Rehabilitation Centre and one of Europe s leading Dental Hospitals and School of Dentistry.

We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

Disability Confident Employer and Guaranteed Interview Scheme: BCHC offers a guaranteed interview to any candidate who is Disabled, Neurodiverse, has a hidden or long term health condition as recognised under the Equality Act 2010, providing they meet the essential criteria of the job role, as set out in the person specification. Equality, Diversity and Inclusion:
We are committed to fostering an inclusive and equitable workplace for all staff, patients and service users. The Trust supports flexible working practices where possible and is committed to facilitating a healthy work/life balance. We also provide information on UK Home Office sponsorship requirements and DBS costs where applicable.

DBS Costs:
New employees starting work with the Trust may incur DBS check costs as required for the role. The cost will be deducted from salary in installments. The DBS level will be determined by the post and training prerequisites. Flexible working:
The Trust supports flexible working where possible, including hybrid patterns where practical. Using Artificial Intelligence:
The Trust notes AI/GenAI tools may be used in the application process and outlines acceptable use on our website.