Clinical Program Consultant, Genomics and Laboratory - Remote

At United Healthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

This position is part of the Value Creation - Genomics & Laboratory Team. Value Creation Teams are responsible for comprehensive affordability strategy development, direction, and execution within a category. Teams focus on utilization management, quality improvement, and improved provider and member experience.

As a Clinical Program Consultant - Genomics and Laboratory, you will play a key role in program implementation and operations of genomic and laboratory testing programs. This role requires deep knowledge of genetic and molecular testing methodologies, the evolving genomics market, CPT coding, and the claims life cycle, along with solid analytical, strategic, and problem-solving skills. This is a high-impact opportunity for a self-starter who thrives on driving meaningful change, collaborating across teams, and leading innovative clinical programs.

You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

• Support genomics and laboratory clinical program operations, focusing primarily on the DEX Z-Code® program
• Support end-to-end program operations ensuring they align with regulatory requirements, clinical best practices, and business objectives
• Address provider, member, and internal stakeholder inquiries related to program operations such as DEX Z-Code registration, quarterly code updates, business rule updates, and claims submissions
• Proactively identify system and operational issues, working with IT and clinical teams to implement sustainable solutions
• Optimize process flows, claims edit changes, code updates, and triage other operational activities to improve program performance
• Draft internal and external program communications
• Collaborate with internal teams, including but not limited to product, program, IT, clinical, payment integrity, legal, regulatory, compliance, networks, and payment policy, among others to facilitate unhindered program operations
• Identify opportunities for enhancement to existing clinical programs that align with strategic areas of affordability, quality, and access in genomic and laboratory testing
• Serve as a subject matter expert (SME) in genetic and molecular laboratory CPT coding and claims processing life cycle across multiple lines of business and across multiple internal teams
• Maintain and update utilization management categories for CPT codes specific to genomic and laboratory testing

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• 5+ years of experience in clinical program management, utilization management, payment integrity, healthcare operations or related experience
• 1+ years of claims systems/reimbursement methodologies experience
• Solid experience with data analysis and interpretation, using insights to improve program operations and inform policy decisions
• Proven expertise in genetic and molecular testing and the associated CPT codes, billing processes, and claims adjudication
• Proficiency with Microsoft Office (Excel, Word, PowerPoint)
• Proven ability to manage complex programs and initiatives in a matrixed environment
• Proven solid communication and presentation skills, including the ability to translate complex genomic concepts into business and policy strategies

• 7+ years of experience in clinical program management, utilization management, payment integrity, healthcare operations, or related experience
• Managed care experience
• Advanced proficiency with Microsoft Office (Excel, Word, PowerPoint, SharePoint, Visio, One Note)
• Proficiency in Smartsheet for…