Entry Level: Remote Customer Service Representative – National Remote UnitedHealthcare Group

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm MST. It may be necessary, given the business need, to work occasional overtime.

We offer 4 weeks of on-the-job training. The hours of training will be during normal business hours.

You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

• Answer calls from medical providers, regarding patient claim inquiries, prior authorization, member eligibility, portal support and explanation of benefits.
• Focus on resolving issues on the first call. Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff.
• Complete the system documentation necessary to track provider issues and facilitate reporting.
• Constantly meet established productivity, schedule adherence, and quality standards.
• Maintain all Compliance and HIPAA regulations at all times.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ years of customer service experience
• 1+ years of call center experience
• Knowledge and experience working in Microsoft applications (Microsoft Word, Microsoft Excel and Microsoft Outlook)
• Ability to work Monday – Friday, 08:00AM – 05:00PM MST

• Experience working with Microsoft Teams
• Healthcare customer service experience

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a United Health Group approved high-speed internet connection or leverage an existing high-speed internet service.

• Problem solving and analytical skills
• Proven ability to handle multiple tasks and meet deadlines within standards
• Adaptable and flexible with the ability to accept, create and manage change
• Excellent interpersonal and communication (including excellent verbal and writing skills)

* All employees working remotely will be required to adhere to United Health Group’s Telecommuter Policy

The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. United Health Group complies with all minimum wage laws as applicable. In addition to your salary, United Health Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

No matter where or when you begin a career with United Health Group, you’ll find a far-reaching choice of benefits and incentives.

Final date to receive applications: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At United Health Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race,…