Enrollment RN Manager

About my Place Health

my Place Health was founded in 2021 by mission-aligned healthcare leaders and organizations that are committed to drastically improving health outcomes, quality and experience for vulnerable older adults and frail seniors. We specialize in providing value-based, comprehensive care and coverage for older adults with significant needs so they can thrive in the homes they love and in the communities they cherish.

Our mission is simple: to enable older adults to live the independent lives they deserve. We pursue this mission through our my Place PACE (Program of All-Inclusive Care for the Elderly) model, which provides seamless primary care, integrated health plan coverage, personalized social engagement, and customized services delivered in the participant’s preferred place.

my Place Health is building a mission-driven team that shares our passion for redefining the way older adults experience care as they “age in place” in the community. This is a unique opportunity to take on one of our country’s most challenging healthcare problems and join a fast-growing, dynamic team as we prepare to scale our mission to serve more markets.

As our Enrollment RN Manager, you’ll be the clinical leader at the front door of our PACE program—guiding how frail older adults and their families first experience my Place Health. You’ll lead and develop the enrollment clinical team across both our Greater LA and South LA sites, coaching Enrollment RN Supervisors, RNs, and LVNs while ensuring consistent standards, workflows, and a warm, person‑centered experience.

You’ll oversee NFLOC and other level‑of‑care assessments, keep enrollment documentation audit‑ready, and serve as a go‑to expert on PACE eligibility and regulatory requirements. In this hybrid role, you’ll split your time between the center, the community, and working from home; partnering closely with Outreach, Center Operations, Finance, and Compliance to align enrollment with program capacity, growth, and quality goals.

• Lead and develop the enrollment clinical team across all sites: Coach, mentor, and support Enrollment RN Supervisors, RNs, and LVNs at each PACE center, providing regular feedback, performance management, and growth opportunities while ensuring consistent standards, workflows, and participant experience across locations.

• Own the clinical side of enrollment: Oversee NFLOC and other Level of Care assessments, home safety evaluations, and enrollment‑related clinical documentation to ensure completeness, accuracy, and timeliness.

• Keep us audit‑ready and compliant: Maintain high standards of documentation in the EHR and CRM. Lead preparation for DHCS, CMS, and other regulatory audits, ensuring all enrollment activities meet PACE and state/federal requirements.

• Be the internal expert on PACE eligibility: Serve as a go‑to resource on PACE eligibility criteria, enrollment rules, and NFLOC guidelines. Provide guidance to leaders and staff when questions or complex cases arise.

• Drive collaboration across teams: Partner with Outreach, Center Leadership, Finance, Compliance, and Center Operations to align enrollment workflows with program capacity and strategic growth goals.

• Use data to improve how we work: Track key enrollment metrics such as pipeline status, RN productivity, documentation timelines, and audit findings. Use insights to refine processes and support decision‑making.

• Lead clinical eligibility reviews: Facilitate clinical eligibility meetings, helping present and review nursing recommendations for potential participants and supporting clear, informed decisions.

• Provide hands‑on support when needed: Step in to complete home‑based assessments and NFLOC evaluations when needed to maintain timelines and continuity of operations.

• Optimize our systems and tools: Help implement or refine EHR and CRM workflows that support enrollment, reduce administrative burden, and strengthen reporting and audit capabilities.

• Identify and elevate risks: Spot clinical, operational, or regulatory risks that could impact eligibility, enrollment timing, or compliance, and…