Electronic Health Record Systems Specialist - Clinical

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

At United Health Group and Optum, we want to make healthcare work better for everyone. This depends on hiring the best and brightest. With a thriving ecosystem of investment and innovation, our business in Ireland is constantly growing to support the healthcare needs of the future.

Our teams are at the forefront of building and adapting the latest technologies to propel healthcare forward in a way that better serves everyone. With our hands at work across all aspects of health, we use the most advanced development tools, AI, data science and innovative approaches to make the healthcare system work better for everyone.

We are interested in individuals with clinical backgrounds, particularly Nursing, Labs, Radiology, Operating Theatre, Inpatient, Outpatient, Oncology, Pharmacy, clinical specialty care environments, or other similar areas, who are looking to take their expertise to other fields. Solid candidates will be able to demonstrate self-motivation and team collaboration. Epic training will be provided. Most importantly, our team will foster a culture of diversity and inclusion and drive innovation for our company and our clients.

Please note: There would be an initial training program on joining where there may be an expectation to work adjusted hours, depending on trainee location/availability. Following this, hours would be standard local hours with a need for some flexibility when working with US clients.

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Letterkenny office and telecommuting from a home-based office in a hybrid work model.

• Undergo comprehensive Epic training to develop expertise in your assigned area
• Provide product function, design, build and testing for assigned Epic modules
• Work alongside end-users to design, scope, and implement enhancements
• Configure system settings to resolve issues efficiently, adhering to Service Level Agreements (SLAs)
• Develop, maintain, and support critical workflow documentation, test scripts, and configuration guides for essential application functions
• Monitor the performance of healthcare applications in real‑world settings
• Work with trainers to develop and update training materials
• Develop solid relationships with operational stakeholders, customers and business partners
• Collaborate with clinical and technical teams to maintain end‑to‑end clinical integrity across workflows
• Work independently, taking initiative and managing tasks with minimal supervision, while also collaborating effectively within a team

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

• Proven solid analytical skills with the ability to leverage IT solutions to address clinical workflows and improve operational outcomes; early adopters of AI technologies
• Demonstrated ability to resolve customer‑facing challenges that impact operational efficiency, clinical effectiveness, or user satisfaction
• Proficient in Microsoft Office Suite, including Excel, Word, PowerPoint and SharePoint, with the ability to create documentation, reports and presentations supporting clinical system initiatives
• Proven previous experience in either a healthcare, clinical or IT setting, such as nursing, laboratory services, radiology, pharmacy, operating theatre,…