Regional Nursing Care Specialist

Overview

This position is a non-nursing role. At CSI Pharmacy (CSI), we are on a mission to provide Specialty Pharmacy services to patients with chronic and rare illnesses in need of complex care.

CSI is a rapidly growing national Specialty Pharmacy. Whether you work directly with patients or behind the scenes in support of the business and its employees, you will use your expertise, experience, and skills to support our patients and our mission.

Summary

The Regional Nursing Care Specialist (RNCS) plays a critical role in supporting nursing practice and enhancing the delivery of patient-centered care. This position is responsible for managing clinical documentation, coordinating patient care schedules, and ensuring accurate and timely data entry into electronic health records. As a key point of contact for patients and families, the RNCS promotes a positive care experience through effective communication and responsive service.

In collaboration with the interdisciplinary nursing team, the RNCS supports care coordination, optimizes administrative workflows, and upholds the accuracy and confidentiality of patient information. This role directly contributes to the continuity, quality, and efficiency of nursing care services across the region.

Pay Range
: $25/hr - $30/hr (DOE)

Schedule
: (Remote) Monday - Friday, 8:30am - 5:00pm CST (time zone specific)

Location
:
Midwest area preferred but not required; must be willing to work the schedule listed above

Travel
: (Optional) Potential travel to our pharmacy locations or for any leadership trainings and summits, if interested

• Responds promptly and professionally to nursing patient inquiries via phone or email, maintaining service excellence and quality standards.
• Handles inbound and outbound calls to patients regarding nursing services and general nursing support if needed.
• Coordinates clerical aspects of patient care, including scheduling, and updating records in collaboration with nursing and pharmacy teams.
• Escalates clinical concerns or changes in patient condition to the appropriate nursing or pharmacy team member, supporting interdisciplinary care coordination.
• Maintains accurate documentation of all patient interactions, including urgent requests, complaints, compliments, and service issues.
• Enhances nursing oversight by identifying compliance issues with completed forms, scheduling issues, and patient-reported concerns—prompting timely clinical follow-up and improving patient safety.
• Supports nursing efficiency by assisting with administrative tasks such as scanning documents, organizing patient records, and preparing nursing scheduling materials and forms management—allowing nurses to dedicate more time to direct patient care.
• Ensures a high standard of patient relations by addressing concerns with empathy and directing unresolved issues to the appropriate department.
• Participates in special clerical assignments, including shipment notifications and adverse event reporting, as needed.
• Upholds professional conduct and represents the organization positively in all patient and team interactions.
• Collaborates effectively with interdisciplinary teams, including nurses, pharmacists, and administrative staff, to ensure seamless patient care.
• Adheres to all company policies, procedures, and compliance standards.
• Performs additional clerical and administrative duties as assigned to support patient care operations.

• Provide the highest level of professionalism, responsiveness, and communication to build and maintain the maximum customer base possible.
• Must possess the ability to multi-task and frequently change direction.

• Analytical – Uses intuition and experience to complement data.
• Problem Solving – Identifies and resolves problems in a timely manner;
  Gathers and analyzes information skillfully;
  Develops alternative solutions;
  Works well in group problem solving situations;
  Uses reason even when dealing with emotional topics.
• Technical Skills – Strives to continuously build knowledge and skills, Shares expertise with others.
• Customer Service – Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Solic…