Clinical Strategy and Program Development Lead

Become a part of our caring community and help us put health first

The Clinical Strategy and Program Development Lead designs, implements, and optimizes clinical programs that drive quality, safety, and efficiency across healthcare delivery systems. The Clinical Strategy and Program Development Lead works on problems of diverse scope and complexity ranging from moderate to substantial.

Job Title: Clinical Operations Lead

Location :
Remote, USA with preferred locations in Boston, MA or Washington, DC

Humana’s Center Well Senior Primary Care Organization is one of the largest and fastest growing value‑based care, senior‑focused primary care providers in the country. Center Well Medical Group is the newest line of business under the Center Well umbrella, providing virtual wraparound services to a broad population of members who need it the most.

We’re a fast‑growing organization changing how clinical care is delivered — using innovation, data, and technology to keep patients healthier. Our team is mission‑driven, collaborative, and unafraid to challenge the status quo in healthcare.

We’re seeking a Clinical Operations Lead for Center Well Medical Group who brings energy, creativity, and a bias toward action in transforming healthcare. This is a hands‑on role for someone who loves to take big ideas and turn them into tangible results. Reporting directly to the Chief Medical Officer, this role will design, implement, and optimize clinical programs that drive quality, efficiency, and impact.

The ideal candidate is an operational expert and is eager to be on the forefront of healthcare innovation. This role works closely with senior leaders, providers, operations, and technology teams to bring new care models to life — translating strategic vision into daily practice.

They have deep expertise in clinical operations, including understanding the patient and provider experience. They thrive in a fast‑paced environment, enjoy problem‑solving, and are not afraid to roll up their sleeves.

• Design and implement programming to support quality care, focusing on end‑to‑end operations and driving projects to completion (ex. Diabetes management program)

• Act as a clinical operations escalation point for key internal stakeholders

• Analyze performance data and develop frameworks for continuous improvement processes, including how to prioritize with business objectives in mind

• Drive continuous improvement across quality, safety, and provider experience

• Lead provider activation workstream - support license expansion, collaborative requirements, chart reviews, and cross‑collaboration with legal, credentialing and technology stakeholders

• Standardize and optimize workflows across clinical onboarding and training

• Partner with business operations, technology partners, and subject matter experts to collaborate on business initiatives that support clinical workflows and provider performance

• Bachelor's degree, Masters or Clinical experience is a plus

• 5+ years of experience in healthcare consulting, clinical operations, or a similar role

• Experience working in innovative or rapidly scaling healthcare environments

• Startup/digital health experience a plus

• Strong organizational and project management skills with a focus on execution and outcomes.

• An understanding of telehealth and healthcare regulations, with a compliance mindset

• A clear communicator who builds trust and alignment across clinical and non‑clinical teams

• A data‑informed operator who can develop and execute new clinical programming while maintaining stakeholder alignment

• Ability to work independently in a fast‑paced, remote‑friendly environment.

• Bachelor’s degree

• 8 or more years of technical experience

• 2 or more years of project leadership experience

• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Travel:
While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

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