Audiology Assistant Service Manager

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital
, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this
Delivering Compassionate Excellence
and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

Many of our recruitment programmes use
Value Based Interviewing
to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please

We are looking for a Band 6 Assistant Service Manager to lead and manage the administrative support across the service (adult audiology, paediatric audiology and auditory implants). The role is both strategic and operational and includes co-ordination of patient waiting lists, management of the PTL, data reporting and analysis, together with providing high level administrative support across the service. The post holder will be a member of the Audiology Senior Leadership Team and will therefore be involved in strategic decision-making across the service.

The ability to lead admin-related service-development projects is a must.

This varied role involves close working with senior audiology clinicians in leading and managing the Audiology Service. The post holder will manage a team of five administrative colleagues and will be expected to do so with kindness, adopting a coaching approach. They will have responsibility for the staff rota and will work with senior clinicians in the dynamic management of staffing.

Management of the PTL will include data analysis to inform strategic decision making across the service. The role also involves the project management of admin-related service development projects.

The Audiology department uses several IT-based systems to manage clinical and administrative activity therefore confidence with electronic patient management systems, and the ability to develop competence with unfamiliar software is highly desired.

Excellent communication both within and external to the organisation is required including communication with service-users (usually to answer telephone queries from families), and with clinical and non-clinical staff. A key relationship is with the Ear, Nose and Throat Department (ENT), and the post holder is required to liaise frequently with ENT administrative staff and managers.

OUH is one of the UK’s largest teaching hospital trusts. The Audiology Service is concerned with the diagnosis and management of hearing loss, tinnitus and balance problems in children and adults. The service sits within the Specialist Surgery Directorate and spans both adult and paediatric audiology as well as auditory implants. The audiology team consists of about 35 healthcare professionals, including Audiologists and Speech and Language Therapists who are supported by a team of five administrative colleagues.

Applicants should be qualified to degree level in a subject which includes business administration and management (or be able to demonstrate knowledge gained from equivalent training and experience) and have previous experience in an NHS administrative role, including evidence of line-management and leadership. The successful applicant will be a self-starter who shows initiative, is good at problem solving and is a quick learner.

They will be able to demonstrate excellent leadership skills, have a positive approach to work, be a team-player and will be flexible depending on the demands of the service. All colleagues are encouraged to take advantage of training and development opportunities within the Trust and beyond.

You will be based at the John Radcliffe Hospital in Oxford. Some home-based working and/or flexible working patterns may be possible.

Work occurs during office hours. This is a busy role and the ability to be flexible and prioritise tasks is a must; the postholder is required to manage their own workload with minimal supervision.

You will be based at the John Radcliffe Hospital in Oxford. Some home-based working and/or flexible working patterns may be possible.

Applicants are encouraged to get in touch for informal discussion of the role.

• Qualified to degree level in a subject…