Medical Billing Customer Support 1st SHIFT REMOTE

Overview

Rotech Healthcare Inc. is a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment. With hundreds of locations across 45 states, we empower patients to manage their health from home. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at

Job Title:

Customer Support Specialist – CPAP Centralized Care Team (REMOTE)

Support Patients. Simplify Care. Work from Home.

Are you passionate about helping patients navigate their healthcare journey? Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Support Specialist to join our CPAP Centralized Care Team. This fully remote role is ideal for individuals with healthcare experience who thrive in a fast-paced, patient-focused environment. As the first point of contact for new patients, you’ll play a critical role in ensuring accurate intake, insurance verification, and seamless coordination of respiratory therapy services.

• Conduct patient satisfaction calls and act as a patient advocate to resolve concerns.
• Coordinate order fulfillment with field locations and ensure timely service delivery.
• Educate patients on products and services, including CPAP therapy.
• Maintain compliance with Medicare, Medicaid, and private insurance regulations.
• Manage new order intake, ensuring accuracy in clinical, billing, and care-related documentation.
• Perform quality assurance checks to meet documentation and medical necessity standards.
• Serve as the first line of support for patients, referral sources, and internal teams.
• Verify insurance eligibility and obtain authorization for services and equipment.
• Work within proprietary systems (eIntake, IMBS) to manage patient records.
• Work independently in a remote environment.
• Performs other duties as assigned.

Employment is contingent on:

• Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, an individualized assessment is conducted in accordance with applicable laws.
• Drug screen (when applicable for the position).
• Compliance with healthcare facility credentialing process (when applicable for the position).
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position).

• High school diploma or GED equivalent, required.
• Preferred: experience with medical equipment, medical billing practices and billing reimbursement, healthcare administration, patient intake, or insurance verification; one year of related work experience; medical terminology knowledge.

• Accurately perform simple mathematical calculations.
• Effectively communicate in English, both oral and written.
• Interpret a variety of communications (verbal, non-verbal, written, listening, and visual).
• Maintain confidentiality and discretion when handling sensitive information.
• Multi-task with attention to detail; self-motivated and organized with time-management skills.
• Ability to work independently and as part of a team.

• Email transmission and communication
• Internet navigation and research
• Microsoft Office applications (Outlook, Word, Excel)
• Office equipment (fax, copier, printer, phone, computer/tablet)

• Lift and carry office equipment occasionally.
• Requires sitting, walking, standing, talking, and listening.
• Requires close vision to small print on computer, tablet, and paperwork.

• Generous paid time off and paid holidays
• Overtime pay for non-exempt positions (as applicable)
• Bonus and incentive opportunities
• Healthcare benefits (medical, prescription, dental, vision)
• 401(k), HSA, and FSA/Dependent Care FSA
• Life insurance, disability, and other programs

All positions are posted for a minimum of five days and remain open until filled. Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, and compensates employees without regard to race, color, age, gender, religion, national origin, disability, or any other protected characteristic.