Revenue Cycle Associate - Self Pay Collections

Why consider this job opportunity

• Competitive salary and benefits package
• Opportunities for professional development and advancement
• Supportive work environment with a collaborative team
• Comprehensive healthcare coverage
• Flexible scheduling options and paid time off
• Student loan repayment program

• Respond to inbound calls, emails, and messages regarding patient accounts, billing statements, and insurance claims, as well as placing outbound calls to patients for collections
• Review and update patient account information, including insurance coverage and demographic details
• Coordinate with billing, coding, and collections teams to ensure accurate and timely claim submission
• Educate patients on billing processes, payment options, and financial assistance programs
• Document all interactions in the patient account system in compliance with HIPAA and company policies

• Strong knowledge of insurance processing of hospital claims
• Strong communication, organizational, and professional skills
• Ability to communicate and articulate effectively
• Ability to de-escalate difficult calls
• Minimum of one year working with insurances in the medical field, with a preference for 3-5 years of experience

• Experience in a remote call center environment
• Familiarity with HIPAA regulations and compliance
• Proven track record of exceptional customer service

#Healthcare Services #Revenue Cycle #Professional Development #Remote Work #Customer Service

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