Patient Communications Associate Remote

Overview

The Patient Communications Associate leverages technology to improve patient experience and communication by scheduling appointments and managing and monitoring all outgoing patient engagement activities including but not limited to texting, emailing, robocalls, outgoing phone calls, and development and execution of outreach campaigns.

• Outreach to patients using a variety of technical platforms, including:
• Text messages, in compliance with TCPA and HIPAA
• Creating and sending group messages
• Running regular and ad hoc reports
• Updating patient message settings
• Phone calls
• Script usage
• Language line
• Telephone Encounters in the electronic medical record
• Navigating and maintaining multiple shared Telephone Encounter buckets
• Portal Support which includes outreach to patients, setup, enabling access and routine messages
• Schedule and confirm appointments with patients
• Update patient pharmacy information in the electronic medical record
• Fax patient information from the electronic medical record
• Update/correct patient health records in both the patient management system and electronic medical record
• May perform other duties and responsibilities as necessary

• Minimum of Associates Degree or Medical Assistant Certificate with one year experience, required
• Bilingual in Spanish preferred
• Computer literacy and skill in the use of computers and related software applications, required
• Strong customer/patient service experience
• Experience with Centricity, eClinical
  
  Works, and similar patient engagement platforms preferred
• Remote workers must live and work in the United States* (
  * Territories Excluded)
• Remote workers must have access to reliable high-speed Internet

• Excellent oral and written communication skills are required.
• This position must virtually interface with patients, family members, and clinicians

• Personal Health information is kept in strict confidence. Confidentiality of patient and business information is a requirement. Full access to patient medical records and encounter data. Confidentiality must be maintained according to CHC policies.

• Sustained periods of sitting at a computer workstation, including frequent use of a keyboard, mouse, and headset. This position requires the ability to view a computer screen for extended periods and to communicate effectively via phone and virtual platforms. Minimal physical exertion is required.
• This Position is available for remote work.

Community Health Center, Inc. (CHC), with offices in Connecticut, Colorado and California, is one of the country’s most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively.

We deliver more than 600,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations.

In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement (NIMAA), and CeCN.

Full time