Healthcare Navigator- Colorado Springs

Job Details Job Location:
Colorado Springs Office - Colorado Springs, CO Position Type:
Full Time Salary Range: $59184.00 - $64606.10 Salary Description

Why work at Rocky Mountain Human Services?
You will have the opportunity to contribute to an organization that is dedicated to embracing the power of community to support individuals and families in creating their future.

RMHS provides great benefits such as:

• Employer paid medical options, dental, and vision benefits
• Generous paid time off such as vacation, sick, personal, and holidays
• Life and disability insurance
• Tuition reimbursement (full-time employees only)
• Mileage reimbursement
• 403(B) with company match
• Employee assistance program

Position Purpose

Health Care Navigators provide services that include connecting Veterans to VA health care benefits or community health care services. Healthcare Navigators provide case management and care coordination, health education, interdisciplinary collaboration, coordination, and consultation, and administrative duties. Healthcare Navigators work closely with the Veteran’s primary care provider and members of the Veteran’s assigned interdisciplinary treatment team. This position acts as the primary liaison between HAV and the VA or community medical clinic.

This position works with a population of Veterans with complex needs who require assistance accessing health care services or adhering to health care plans. The Healthcare Navigator works closely with the Veteran’s assigned multidisciplinary team, including medical, nursing, administrative specialists, and case management personnel. This position works within this team to provide timely, appropriate, Veteran centered care equitably. The SSVF health care navigator works collaboratively with the team and the Veteran to identify and address systems challenges for enhanced care coordination as needed.

Essential Duties

• Ability to manage day-to-day duties in a remote work setting.
• Conducts non-clinical assessments of the Veteran in collaboration with the interdisciplinary treatment team, the Veteran, family members and significant others.
• Serves as a resource for education, and support for Veterans and families. Works in coordination with Veterans IDT to develop a care plan, monitors and provides updates to team when appropriate.
• Provides comprehensive case management and care coordination across episodes of care and acts as a health coach by proactively supporting Veterans to optimize treatment interventions and outcomes.
• Assists in identifying the Veteran and family’s health education needs and provides education services and materials that match the health literacy level of the Veteran.
• Participate in regular supervision
• Collaborates with other disciplines involved in providing care. Regularly consults with other team members and appropriately assesses and addresses the needs of the Veteran.
• Participates in expanding the knowledge related to health care navigators and the Veteran population. Develops relationships with community leaders, VA staff and other referral networks.
• Identify and report to the Operations Manager and/or Program Manager regarding team activities and issues that may positively and/or adversely influence the delivery of services under the contract.
• Complete all documentation as required including but not limited to client contacts, collateral contacts, case management interventions, care plans, behavioral health care visits, and physical health care visits.

Knowledge, Skills and Abilities

• Strong communication skills with team members, colleagues, community partners and VA and community health staff.
• Maintain strict confidentiality and fulfill requirement of HIPAA laws.
• Maintain appropriate boundaries and professional demeanor.
• Write effective notes and care plans.
• Manage self independently with minimal supervision.
• Complete data as needed for contract reporting.
• Meet necessary timelines for documentation
• Knowledge and understanding of common symptoms of severe and persistent mental illness
• Knowledge of VA benefits, crisis services, Medicaid/Medicare and other community resources.
• Ability to use person centered approach to coordinating care

Essential Functions

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