Call Center Specialist

Overview

AUSTIN-BASED REMOTE OPPORTUNITY: We are hiring a BILINGUAL (English/Spanish) Call Center Patient Service Specialist to join our care team in a remote role. As the first point of contact for our patients, you will deliver exceptional customer service and compassionate support over the phone.

The ideal candidate is fluent in both English and Spanish, has strong communication skills, maintains a professional phone presence, and is genuinely passionate about helping others navigate their care experience.

This is a fast-paced position that requires multitasking abilities, attention to detail, and a positive attitude. You will work closely with our healthcare team to streamline patient services and coordinate care effectively.

If you love interacting with people and want to make a meaningful impact on the lives of patients, we invite you to apply for this rewarding opportunity. Join us in delivering outstanding patient care in a supportive and friendly environment, where collaboration and a positive team spirit are always encouraged!

• Weekdays M
  - F.
• 8:00 AM - 5:00 PM with a 60-minute lunch.

• 2-Week Minimum
• 1106 Clayton Lane, Austin TX 78723.
• 1500 West 38th Street, Austin TX 78731.
• 2701 S Hwy 183, Leander TX 78641.

• Greet patients and answer incoming calls with warmth and professionalism.
• Schedule patient appointments and manage the calendar efficiently.
• Handle patient inquiries and provide accurate information regarding services offered.
• Assist patients with registration and insurance verification processes.
• Respond to patient emails and messages in a timely manner.
• Collaborate with medical staff to ensure seamless communication of patient needs.
• Maintain organized records and documentation in the electronic health record system.

• Follow all HIPAA regulations.
• Complete other assigned duties as assigned.

• Regularly required to sit for extended periods while working remotely.
• Reliable internet connectivity is the employee’s responsibility to ensure smooth and uninterrupted work.
• Occasional onsite presence may be required for meetings, training, or specific tasks, with prior notice provided.
• Must have a quiet and dedicated workspace to maintain productivity and professionalism during remote work hours.

• Proficient with computers - advanced skills.
• At least 2 years of experience in customer service.
• Communication:
  Friendly, clear, approachable, and persuasive.
• Experience with EMR systems, ideally e-Clinical Works.
• Positive, professional attitude with a strong commitment to excellence.
• A warm smile that patients can hear, along with a true passion for helping others.
• Exceptional problem-solving skills and the ability to handle challenging calls with ease.
• Empathy and compassion for patients, always striving to provide outstanding service.

Benefits include accrued paid time off, paid holidays, partial employer-covered medical insurance premiums, and opportunities for bonuses.