Patient Services Officer

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Overview -

An exciting opportunity has arisen in Clatterbridge Cancer Centre - Wirral for a motivated and proactive individual to become part of a busy and friendly appointment team. The role can often be varied and complex but with a high level of job satisfaction.

The role requires the candidate to be a good team player as the successful candidate will be joining a large administration and clerical group with good peer group support. The role will also offer the candidate opportunities to learn new skills within Network Services Division and variety in their day to day activities.

The post holder will also be responsible for ensuring patients are communicated with in a timely manner. Excellent administration skills, with a good knowledge of Microsoft applications and experience of working with patient records and using multiple hospital databases and software is advantageous.

Main duties of the job

Scheduling of complex outpatients & chemotherapy appointments as per protocols

Ensure appropriate administrative actions for clinic outcomes of outpatient and chemotherapy appointments, and to dispose of appointments with the required time limits to support with the achievement of Key Performance Indicators

Communicate with patients regarding appointments liaising with Clinicians regarding complex cases – via telephone, text service & email and deal with barriers to understanding

Change, amend and cancel appointments at the request of the appropriate teams and patients.

Allow early opportunity to escalcate capacity issues in accordance with pathway targets.

Organise interpreters where needed for patient OPD and treatment appointments.

To maintain and improve own skills by undertaking the appropriate training and development opportunities relevant to the post.

Maintain and ensure 100% compliance with all mandatory training using ESR

To participate in all administrative and clerical duties

To maintain confidentiality at all times

To have a knowledge of a range of procedures and appointments across multiple services

Requires multitasking

Using multiple applications

Supporting other teams/areas within the Hub

Reception cover

The Clatterbridge Cancer Centre NHS Foundation Trust is one of the UK's leading cancer centres providing highly specialist cancer care to a population of 2.4m people across Cheshire and Merseyside, and the surrounding areas, including North Wales and the Isle of Man.

Our vision is to not only maintain this level of commitment to excellence but to work with our academic and healthcare partners across the region to ensure care, treatment and patient outcomes continuously improve in the future. We are very proud of all our expert and loyal staff and we welcome people who share the collective aim of delivering excellence in everything that we do.

Our values represent who we are and what we believe in. They define how we act to deliver the best possible care for our patients and shape The Clatterbridge Cancer Centre as a great place to work.

• Kind
• Empowered
• Responsible
• Inclusive

Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre.

• GCSE Qualifications in Maths & English at Grade C or above
• Vocational Qualification Level 3

• Knowledge of a range of administration systems
• Experience in an office environment

• Front of house experience in a customer service area.
• Previous office experience
• Scheduling of patients appointments
• Experience in an office environment

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.