Senior Cerner Patient Accounting Analyst - Remote

Overview

Northern Light Health (NLH) and Optum have established a strategic relationship to enhance the health care experience for patients and providers throughout Maine by improving business processes through investment in leading-edge technology and innovation. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve.

As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits and discover the meaning behind:
Caring. Connecting. Growing together.

While serving as the Senior Cerner Patient Accounting Analyst, you will be a liaison between end-users, project team members, and other resources while providing exemplary customer service and application support for our Patient Accounting applications. In addition, you will develop optimization offerings and support Revenue Cycle projects, such as CPA migrations, to ensure end users have the best possible experience. We are seeking a skilled IT Analyst with 6-7 years of experience supporting Cerner Patient Accounting to join our Revenue Cycle IT team.

This role will focus on ensuring seamless integration and support for both hospital and physician billing workflows within our health system.

"You ll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week."

• Provide Patient Accounting Application support including design, build, and testing for Patient Accounting applications
• Identify system optimization and enhancement opportunities and collaborate with users, vendors, and other IT analysts to design and implement effective solutions
• Work closely with Patient Accounting users to design, configure, build, and maintain work queues, claims edits, reporting, and other items specific to Patient Accounting workflows
• Collaborate with end users to design and build the system in a timely and professional manner and make corrective configuration as necessary
• Contribute to new implementation, software upgrade initiatives, and enhancements to workflows including the design, build, and test phases
• Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs
• Provide support for application incidents reported through the help desk; including 24/7 on call coverage as required. Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate
• Obtain and maintain in-depth knowledge of Patient Accounting software functionality; acquire and utilize knowledge of operational workflows to be implemented
• Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Patient Accounting solutions
• Develop solid relationships with end user communities, customers, and business partners
• Facilitate communication with stakeholders from initial requirements to final implementation, as well as establishing an excellent on-going rapport
• Collaborate and engage with IT leadership and committees supporting the overall strategy for IT
• Serve as role model and coach in quality customer service
• Understand the NLH culture and organizational model, actively build relationships to establish oneself as an approachable, credible partner
• Defines and oversees system testing when required, ensuring sufficient documentation of completed system testing, testing results, and updates needed to test plans
• Develops measurement of IS adoption and usability within the clinical and staff

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• 6+ years working directly in Cerner Patient Accounting (CPA)
• 4+ years designing and maintaining CPA while supporting full cycle implementations or upgrades, including owning solution configuration and validation required for project work
• 4+ years of healthcare domain knowledge that spans the entire patient life cycle from the front to back of the revenue cycle:
  Scheduling, Registration, Financial counseling, Charge capture, Coding and Patient Accounting, Claims Management, Vendor Management, Contract Management, Denials Management and Collections, right through to general ledger posting within a healthcare organization
• 2+ years of demonstrated experience collaborating with other IT functions to oversee the design, development, implementation, and ongoing support and improvement of applications