Patient Account Collections Specialist

Description

Introduction:
This Work from Home position requires that you live within 60 miles of an HCA Healthcare Hospital (our hospitals are located in the following states: FL, GA, , KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA). If you want to join an organization that invests in you as a Patient Collections Specialist, Parallon’s partnership with HCA Healthcare offers up to $300 million in programs to support our incredible team members over the course of three years.

• Full‑time position requiring one mid‑/evening shift per week on Monday, Tuesday, Wednesday, or Thursday from 11 a.m. – 9 p.m. CST.
• One Saturday per month from 9:00 a.m. – 3:00 p.m. CST.
• Location:
  
  Work from Home; must live within an HCA Hospital market area.

• Comprehensive medical coverage that includes many common services at no cost or with a low copay, prescription drug and behavioral health coverage, free telemedicine services, and free Air Med medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long‑term care coverage, moving assistance, pet insurance, and more.
• Free counseling services and resources for emotional, physical and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family‑building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more.
• Consumer discounts through Abenity and other programs.
• Retirement readiness, rollover assistance services and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence).
• Employee Health Assistance Fund offering free employee‑only coverage to full‑time and part‑time colleagues based on income.

As a Patient Account Collections Specialist you will be responsible for outbound calls with account follow‑up and resolution of patient receivables while providing excellent customer service. This is a work‑from‑home position that requires you to live within an HCA Healthcare hospital market area.

Duties and Responsibilities:

• Refer calls/accounts to appropriate parties based on customer inquiries; spend 90% of your day on the phone.
• Identify problem accounts and escalate as appropriate.
• Update the patient account record to indicate actions taken.
• Work with patients and guarantors to secure payment on outstanding account balances.
• Maintain minimum production standards.
• Achieve passing quality review scores per unit requirements.
• Produce acceptable unit collection volumes.
• Work within company attendance guidelines.
• Provide excellent customer service.
• Work with other team members and management in a professional manner.

Qualifications:

• Previous Call Center experience preferred.
• Minimum one year of related experience preferred, preferably in healthcare.
• Experience with collections in the healthcare revenue space is preferred.
• High‑speed internet required (25 MB download and 15 MB upload);
  Wi‑Fi is not permitted.
• Ability to work uninterrupted for the shift (not including breaks/lunch).
• Bilingual not required, but a plus.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.