Aging Social Services Maryland Access Point; MAP Coordinator

Overview

Performs social service work for individuals 18 years and older with disabilities and senior citizens. The work involves assessing the medical, social and financial needs of clients, making appropriate referrals, and providing related options counseling and social services to clients. The work requires a degree and experience in the field. Coordinators report to a technical supervisor.

• Provides information and assistance to seniors and the public on senior services, resources, and benefits.
• Provides options counseling and information and assistance to disabled individuals 18 years and older on services, resources and benefits through the Maryland Access Point (MAP) program.
• Interviews clients in person or by telephone to assess their medical, social, and financial needs and counsels clients. Help clients to access services, and to inform them of available programs and/or services.
• Makes home visits to assess needs of clients who are unable to come to the office or unable to be reached by telephone.
• Calls clients to monitor their situations and to discover unmet needs.
• Makes referrals to other agencies to request implementation of services for clients.
• Maintains a case record for each client requiring in-depth services.
• Makes referrals and advocates on behalf of clients to secure funds from organizations for rent, medical bills, utility bills, etc., for clients who have problems meeting their obligations because of insufficient income.
• Completes forms for clients as needed.
• Attends monthly and bi-monthly meetings of groups that provide case management or offer other services for older adults.
• Attends workshops, seminars, and training for enrichment and job enhancement.
• Monitor assigned assisted living homes.
• Accepts items for loan closet, registers, and dispenses them.
• Creates and/or develops programs of a social service nature to present to the public.
• Writes articles and develops ads as required for the senior newsletters, County newspapers, and other publications.
• Publicizes and promotes Office On Aging and Maryland Access Point (MAP) services via exhibits and oral presentations.
• Maintains a resource file pertinent to the position.
• Facilitates support groups of a social service nature.
• Works collaboratively with the disability agency partner.
• Prepares monthly statistical and demographic reports. Drafts various correspondence.
• Attend staff meetings as required.
• Attends State and regional training as required for various State and Federal programs.
• Ensures the State of Maryland MAP database and local resource directory is updated on a continual basis with current regional provider and vendor information.

Performs related work as required.

These are pre-employment KSA that apply only to Essential Job Functions.

Knowledge of

• Principles and practices of social work as applied to the needs of senior citizens and/or disabled adults, 18 years and older.

Ability to

• Provide information, assistance, options counseling and casework services to senior citizens and disabled adults, 18 years and older.
• Deal effectively with the public.
• Communicate effectively orally and in writing.

Note: Any acceptable combination of education, training and relevant experience that provides the above knowledge, abilities and skills may be substituted on a full-time year for year basis.

Bachelor's degree in Human Services or related field.

Two years of experience working with older adults with disabilities and/or the elderly with an emphasis on case management.

Valid driver’s license.

Subject to background investigation.

Operation of a County owned vehicle.

Requires long periods of standing, frequent walking indoors, repeated bending, crouching, stooping, stretching or reaching; recurring lifting of objects up to 49 pounds; operation of keyboard devices.

Work is subject to frequent interruptions.

Nonexempt

Pay rate: $32.18 - $36.91 per hour; $58,568 - $67,176 annually

Grade 722 full-time position, 35 hours per week

Department of Community Resources, Office on Aging

Position closing date:
February 13, 2026

Please Note: This position will close at 11:59 p.m. on February 13, 2026. To be considered for the role, ensure that your application is submitted before the deadline. The position will be removed from the website as of 12:00 a.m. on February 14th.

Please Note: This position allows for telework, meaning the employee may be able to work from home or another offsite location for part of the workweek, but they are still required to come into the office regularly. This arrangement is at the supervisor's discretion and may change based on business needs.

Benefits

• 15 days of sick leave
• 10 days of annual leave
• 5 days of personal leave
• 13 paid holidays
  * 14 in an election year
• Defined Contribution Plan
• 457(b) Deferred Compensation Plan
• Medical, dental, and…