Scheduling Analyst

Overview

Harmony Cares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, Harmony Cares operates home-based primary care practices in 14 states. Harmony Cares employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model.

To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

Every patient deserves access to quality healthcare.

The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• P aid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training
• Day Time Hours (no holidays/weekends)
• Great Place to Work Certified
• Established in 11 states
• Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

More details about the benefits we offer can be found at

The Scheduling Analyst is a key role within the Harmony Cares Medical Group. The Scheduling Analyst works with market leaders and Lead Scheduler to develop strategy and action plans to optimize patient engagement. Evaluates and implements scheduling policies and protocols to ensure effective and efficient workflows. The scheduling analyst collaborates with medical assistants, patient care coordinators, providers, patients, and other supportive functions within the Harmony Cares Medical Group to prioritize patient visits, adhere to provider contact hours, and overall management of census.

• Develop and maintain provider schedules to meet patient needs.
• Manage provider census through proactive census risk management.
• Manage market census to ensure the right patients are seen at the right time based on Harmony Cares risk tiering and inactivation process.
• Collaborate with local leadership to maximize scheduling system and ensure patient requests are communicated.
• Maintain relationships and effectively communicate Harmony Cares services with patients and family members.
• Place and receive phone calls to facilitate effective scheduling function.
• Escalate scheduling concerns, and issues, both internally and externally.
• Adhere to patient confidentiality policies and procedures.
• Attend required meetings and in-services.
• Collaborate with manager, teammates, and other Harmony Cares employees.
• Perform other duties as required.

REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE

• 2+ years college, and/or equivalent experience
• 2 years of healthcare or customer service experience required
• Strong analytical and critical thinking skills
• Moves quickly to solve complex, real-time issues
• Possesses excellent written and verbal communication skills.
• Ability to think logically and process sequentially with a high level of detailed accuracy and efficiency.
• Intermediate computer skill set level with a strong foundation and working knowledge of Microsoft Office Suite (Excel, PowerPoint, Outlook)

• Scheduling or logistics experience preferred
• Strong working knowledge of medical terminology, conditions, illnesses and treatment practices.

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.

Harmony Cares and Harmony Cares Hospice are not affiliated with Harmony Hospice Care. Harmony Cares Hospice does not conduct business in OH. Harmony Cares Hospice conducts business in MI, VA, WI, TX, IN, IL.