Transfer Center | Patient Placement Coordinator

The purpose of this position is to coordinate patient care during the admission and transfer process, enhancing quality through innovative and cost‑effective best practices and ensuring multidisciplinary integration for continuity of care.

• 2 years hospital‐related or Emergency Room experience, required
• LVN or EMT, required
• Healthcare transfer center experience, preferred
• Superior interpersonal skills
• Maintain a high degree of professionalism
• Ability to manage multiple tasks simultaneously
• Assume personal responsibility for actions
• Possess a strong technical aptitude
• Demonstrate a friendly and service‑oriented demeanor
• Strong attention to detail, organizational skills and follow‑through discipline required
• Position requires fluency in English, written and oral communication

• Responsible for coordinating hospital admissions and transfers
• Facilitates conference calls between providers to coordinate continuity of care
• Identify, resolve, and elevate issues, process deviations, and service failures to leadership
• Maintain regulatory compliance with all state and federal regulatory agencies including, but not limited to, CMS Conditions of Participation, EMTALA, DNV, and HIPAA
• Adhere to all company and departmental values, policies, processes, and procedures
• Maintain detailed and accurate documentation of all admissions, transfers, conference calls, and all other activities related to essential job functions
• Communicate accurately and timely with a multi‑disciplinary team including but not limited to providers, nurses, administrators on‑call, hospital leadership, partner facilities, and non‑partner facilities
• Establish good rapport and cooperative working relationships with partner transfer centers, non‑partner transfer centers, and all other referral sources
• Maintain a positive, professional, and collaborative demeanor in all interactions (oral, telephone, written, and electronic)
• Provide superior customer service by listening, communicating empathetically and effectively in all interactions (oral, telephone, written, and electronic)
• Adapt to change with a willing and innovative spirit
• Meet all individual and departmental goals and quality standards as assigned
• Safeguard sensitive and confidential company information including patient PHI in remote work environment
• Apply clinical knowledge derived from education and experience as a foundation for gathering and reporting appropriate clinical data to ensure continuity of care
• Perform other duties as assigned

Entry level

Other

Human Resources

Hospitals and Health Care