Receptionist​/Patient Care Administrator

Go back LLR Patient Care Locally Community Interest Company

The closing date is 15 February 2026

Please email your up-to-date CV and a supporting statement, clearly demonstrating how you meet the essential and desirable criteria outlined in the person specification, to:

We are looking to recruit two Receptionist / Patient Care Administrators to join East Midlands Medical Services (EMMS), supporting the smooth running of our outpatient clinics and administrative services.

This is a patient-facing role with responsibility for opening and preparing the clinic on clinic days, alongside wider administrative duties.

• One post is expected to work Monday to Wednesday and the other Wednesday to Friday
• Normal working hours are 9.00am to 5.00pm
• There may be a requirement to work additional hours to support service delivery, including covering annual leave or sickness

This is a hybrid role, working from home and from our Nottingham offices. Home working applies on non-clinic days. Attendance at Nottingham premises is required on clinic days.

Applicants must be able to reliably commute to the Nottingham office and other locations as required. Ideally, applicants will hold a full driving licence and have access to a vehicle, although this is not essential.

You will be the first point of contact for patients attending our Nottingham clinics, helping to ensure clinics run smoothly and patients feel welcomed and supported. You will also provide administrative support, including managing cataract referrals and updating patient systems accurately.

• Opening and preparing the clinic on clinic days, including setting up reception and waiting areas
• Welcoming patients and managing attendance lists
• Supporting clinic flow and responding to non-clinical patient queries
• Managing and processing cataract referrals
• Updating patient information and clinic outcomes on relevant systems
• Ensuring the clinic environment is clean, organised, and ready for clinicians
• Ordering stock and stationery and processing cleaning audits
• Escalating any issues that may affect clinic delivery

You’ll have experience working in a busy administrative or customer-facing role and feel confident dealing with patients in person and by phone. You’ll be organised, calm under pressure, and comfortable working independently, including opening the clinic when required.

Experience with in a healthcare setting and familiarity with systems such as Systm One or Cynapsis would be an advantage, but training can be provided.

Patient Care Locally (PCL) is a Community Interest Company that delivers a range of NHS and community healthcare services across the Midlands. Our focus is on providing high-quality, patient-centred care while working closely with local health systems and partners.

East Midlands Medical Services (EMMS) works as part of the wider PCL group and provides community eyecare services for the people of Nottingham. EMMS is well regarded for its innovative use of digital solutions to improve access to care and enhance the patient experience.

PCL and EMMS have worked closely together since 2020, when both organisations partnered to deliver the Leicester, Leicestershire and Rutland Urgent Eyecare Service during the Covid-19 pandemic. This collaboration developed into a strong and established working relationship.

EMMS operates as a specialist eyecare service within the PCL group, maintaining its clinical expertise and local focus while benefiting from PCL’s organisational support, governance, and infrastructure. Luke Craig, Director of EMMS within PCL, leads the service as it continues to develop.

This relationship complements PCL’s wider service portfolio, including its Roving Healthcare Unit, which currently operates in Nottingham to support seasonal vaccination programmes. There are plans to further strengthen EMMS clinical services and explore opportunities to extend delivery beyond Nottingham, supporting communities across the East Midlands.

To undertake reception and administrative duties in support of patient care within…