Patient Access Representative - Skokie, IL

Hourly Pay Range: $19.89 – $28.84. The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

• Sign on bonus: N/A
• Position: Inbound Call Center Representative/Patient Access Representative I
• Location: Skokie, IL
• Onsite for the first 6 to 9 months. Option for remote work after 6 to 9 months upon completion of a successful training period.
• Full time: Monday-Friday: 7:45 AM – 5:45 PM
• Half day Saturday: 9:00 AM – 1:15 PM

• Handle patient requests over the phone for multiple medical offices and hospital departments while applying correct workflows and protocols.
• Simultaneously collect information from patients and enter data into our electronic health record system (EPIC).
• Schedule appointments, procedures, and events at our North Shore locations.
• Register and verify insurance eligibility, informing patients of their financial responsibility.
• Promote key initiatives for the Patient Access Center and North Shore (e.g., online services).
• Adhere to privacy (HIPAA) guidelines when speaking with patients and families.
• Route calls to the correct administrative and clinical departments after assessing patients’ needs.
• Support departmental changes, demonstrating flexibility and a positive attitude in a fast‑paced, changing environment.

• Education:
  • High School Diploma or equivalent (required)
  • Associate’s or Bachelor’s Degree (preferred)
• Experience:
  • One year of customer service experience (required)
  • Inbound call center experience (required)
  • Healthcare experience (preferred)
  • Prior scheduling experience (preferred)
• Skills:
  • Basic computer skills, proficiency in Microsoft Windows, Excel, and Outlook, and ability to type 25 words per minute.
  • Exhibits essential customer‑service focus, active listening, issue resolution, sharp attention to detail, and analytical/problem‑solving abilities.
  • Demonstrates importance of attendance and maintaining a positive work environment, arriving on time and with minimal absenteeism.
  • Eager to accept educational opportunities as shared through workflow or process changes.

• Premium pay for eligible employees.
• Career pathways to promote professional growth and development.
• Medical, dental, pet, and vision options.
• Tuition reimbursement.
• Free parking.
• Wellness program savings plan.
• Health savings account options.
• Retirement options with company match.
• Paid time off and holiday pay.
• Community involvement opportunities.

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community‑connected care, serving an area of more than 4.2 million residents across six northeastern Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals—all recognized as Magnet hospitals for nursing excellence.

For more information, visit (Use the "Apply for this Job" box below)..

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity, and inclusion are at the core of who we are; being there for our patients and each other with compassion, respect, and empathy.

EOE:
Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.