Medical Documentation Representative – Hybrid​/office position

GEMCORE’s continued success has earned us national recognition with Inc. Magazine’s list of America’s Fast‑Growing Companies and with the Cleveland Plain Dealer as a Top Workplace six years running! We are looking for qualified candidates who share our enthusiasm and drive for winning and want to be part of our caring culture!

Are you looking to begin or further your career in the medical supply industry where you are able to contribute to the success of the business, and build lasting relationships? All while allowing for personal time every evening, weekend, and holiday?
Edwards Health Care Services (EHCS), a division of GEMCORE, is a well‑established and growing national direct‑to‑home medical supply provider. We are seeking a highly motivated Medical Documentation Representative to join our high energy team. The Medical Documentation Representative’s primary role is to obtain medical records directly from physician offices for the purpose of insurance compliance.

• This is a full‑time, non‑exempt, entry level position.
• Once training is complete, this position will be part of a hybrid remote work schedule. The office is located in Hudson, Ohio.
• Schedule is 8:15 am – 5:00 pm, Monday through Friday.
• Employer paid vacation.
• Benefits available including medical/dental/vision, life, short and long‑term disability insurances, and 401K Retirement Savings Plan.
• Ongoing training and development.

• Documents to include, but not limited to, medical records, certificates of medical necessity, pharmacy prescriptions and lab work.
• Develop and maintain positive relationships with medical offices.
• Communicate with customer on issues relating to documentation and missing information.
• Data entry of updated customer account information for claim processing.
• Outbound calls to physician offices to obtain all documentation and required forms.

• Self‑starter with the ability to work independently to achieve desired results.
• Clinical background or medical terminology knowledge helpful but not necessary.
• Demonstrated proficiency in Microsoft Outlook and Excel with 30 WPM typing skills.
• Strong organizational skills and multitasking ability.
• Excellent telephone skills required.
• Good cognitive reasoning ability.
• Detailed and thorough work orientation.
• Minimum 1‑2 years of experience in a consumer service organization or healthcare environment.

• High School Diploma or GED Equivalent

Edwards Health Care Services, Inc. (EHCS) is a national direct‑to‑home medical supply provider of high‑quality medical and diabetes products that support the needs of individuals with diabetes and other conditions. For over 25 years, EHCS has been lighting the way to better health by providing customers an easier way to have products delivered directly to their door. By partnering with healthcare professionals, product manufacturers, and a large network of government and private insurers, EHCS prides itself on personalized customer service and a simplified, seamless order process for every customer…every time!

For more information, visit

GEMCORE, a family of companies headquartered in Hudson, Ohio – Edwards Health Care Services, GEMCO Medical, Gem Care Wellness, and GEM Edwards Pharmacy – offers a core set of healthcare solutions by partnering with manufacturers, providers, employer groups, insurance groups, and patients to deliver high quality healthcare products and innovative services to proactively better lives. For more information, visit

To learn more about this position and to view other openings, visit our career site: