Online Counsellor - Adult Services

Role:
Counsellor – Adult Services

Reports to:

Team Manager

Location:

Remote – Must be UK based

Full‑time 35 hours per week

End Date: 12/1/26

Start date:

23/2/26

Working hours:

12:00pm to 10:00pm weekdays, Saturday 5:00pm to 10:00pm*

Offer digital online counselling and emotional wellbeing support to adults.

• Providing text‑based online counselling or psychotherapy, support and advice to adults.
• Assessing and managing the risks and needs of each service user you interact with.
• Appropriately signposting and completing referrals as required.
• Managing your own caseload.
• Providing short and mid‑term therapeutic structured support and interventions to help with physical, emotional and mental health issues and distress.
• Providing longer‑term digital therapeutic structured support and interventions for those with complex mental health difficulties.
• Working within the professional ethical frameworks laid out by BACP or equivalent.
• Performing all duties in line with relevant compliance, legal requirements and internal policies, with particular reference to safeguarding, protection and data protection legislation.

• Maintaining accurate case notes and records using Kooth approved systems and processes.
• Liaising with other professionals around safeguarding issues and concerns.
• Maintaining accurate information about shift duties and activity via the scheduling and rota system.

• Attending and effectively contributing to clinical supervision and clinical support.
• Committing to our mandatory in‑house training and continuing professional development opportunities.

• Attending and effectively contributing to team meetings and other key organisational meetings.
• Attending and effectively contributing to management supervision to review clinical work and overall performance against agreed work schedules (KPIs).

• A relevant professional qualification in Counselling and Psychotherapy at level 4 (minimum) recognised by BACP, UKCP, COSCA or equivalent.
• Holding registered status with the BACP (MBACP reg.) or equivalent level registration with a recognised UK Counselling and Psychotherapy awarding body (e.g. UKCP, COSCA).
• Accreditation‑eligibility with a recognised UK Counselling and Psychotherapy awarding body (BACP, UKCP, COSCA, etc.).
• Child protection and adult safeguarding training.

• Qualification in Online Counselling.
• Suicide Prevention and Self‑Harm Mitigation Training.
• Safeguarding and risk management interventions training.

• A minimum of 450 completed supervised clinical practice hours working as a qualified and clinically supervised Counsellor/Psychotherapist.
• Experience in conducting risk and needs assessment, referrals, and providing effective short‑term and long‑term counselling/psychotherapy to adults.
• Experience in risk management interventions.
• Experience in adult safeguarding and child protection, and clear knowledge and understanding of safeguarding and child protection policies and legislation.
• A willingness to learn and keep up to date with mental health research, issues and theories around psychological change.
• A belief that clinical outcomes matter and have to be measured.

• Exceptional time management skills and the ability to manage your own clinical caseload and all administrative tasks involved, with the ability to communicate effectively with teams via online communication platforms.
• Sensitivity and understanding of the social, environmental, and economic factors that impact people’s mental health.
• Being resilient, empathetic, and mentally equipped to help people that may present in distress.
• A can‑do attitude and ambition to work hard as part of a team to build something really special in line with our mission statement.
• A clear understanding of issues pertaining to equality, diversity, and inclusion and how an awareness of these informs your practice.
• Experience and ability to work collaboratively across multi‑disciplinary teams.
• The ability to work remotely with a good broadband connection…