Community Health Worker - DuPage

About Waymark

Waymark is a mission-driven team of healthcare providers, technologists, and builders working to transform care for people with Medicaid benefits. We partner with communities to deliver technology-enabled, human-centered support that helps patients stay healthy and thrive. We’re designing tools and systems that bring care directly to those who need it most—removing barriers and reimagining what’s possible in Medicaid healthcare delivery.

• Bold Builders
  :
  We tackle the toughest challenges in care delivery by harnessing the power of community and technology.
• Humble Learners
  :
  We seek feedback, embrace diverse perspectives, and welcome challenges to our assumptions.
• Experiment to Improve
  :
  We use data to inform decisions and continuously assess our performance.
• Focused Urgency
  :
  Our mission drives us to act swiftly and relentlessly in pursuit of meaningful results.

As a Community Health Worker, you will be Waymark's frontline presence in the community, connecting with patients to provide social support, advocacy, and navigation. You will work to improve the health of patients from low‑income communities by connecting them with various providers and resources. You will be part of a multidisciplinary care team that includes licensed clinical social workers, pharmacists, and care coordinators.

• Attend a 2‑3 week long paid training program.
• Meet patients in the community, at home, and in healthcare facilities, and conduct a needs assessment, including motivating patients to set and achieve health goals.
• Help patients with health‑related social issues like homelessness, substance use, and hunger.
• Work with other CHWs and staff to create a directory of community resources (food banks, housing assistance programs, childcare resources, etc.).
• Manage relationships with healthcare facility providers and partner with the care delivery team (pharmacists, social workers, and care coordinators).
• Continuously expand knowledge of community resources, services, and programs available to members and build ongoing relationships with these organizations to advocate for members.
• Accompany members to medical appointments as appropriate.
• Navigate technology systems to document each patient encounter in detail and accurately.
• Meet patients virtually, by phone or video visit, for conversations as appropriate.
• Support outreach to individuals eligible for Waymark support both in person and by phone to establish a relationship and let them know about Waymark's services.
• Participate in weekly care team huddles.

• Highly organized and self‑motivated to work independently and manage schedules efficiently.
• Sound judgment and the ability to quickly analyze situations.
• Ability to work with a diverse community in an empathetic, passionate and professional manner.
• Friendly, energetic, and enthusiastic personality.
• Desire to help others.
• Cultural competency – able to work with diverse groups of community members.
• Excellent interpersonal communication skills and active listening abilities.
• Computer literate with experience and comfort using technology for virtual communication, scheduling, and documentation.
• Comfortable with ambiguity and taking on a variety of tasks as needed.
• Reside within a commutable distance of DuPage County, Illinois.
• Travel required within the surrounding counties (up to 80 %).
• Current driver’s license and access to an insured vehicle.

• Community Health Worker certification.
• Long‑time resident of the DuPage County, Illinois area and knowledgeable of community resources.
• Experience conducting home visits and outreach.
• Experience working with managed‑care patients.
• Experience in customer‑ or client‑service roles.
• Knowledge of DuPage County, Illinois Medicaid populations.

$23.08 – $26.20

• Stock Options
  :
  Opportunity to invest in the company's growth.
• Work‑from‑Home Stipend
  : A dedicated stipend for your first year to set up your home office.
• Medical, Vision, and Dental Coverage
  :
  Comprehensive plans to keep you and your family healthy.
• Life Insurance
  :
  Basic life insurance to give you peace of mind.
• Paid Time Off
  : 20 vacation days,…