Client Success Manager - Epic, Healthcare; Remote

Overview

Employer Industry: Data and Technology Solutions

Great compensation package and bonus plan
Core benefits including medical, dental, vision, and matching 401K
Flexible work environment with the ability to work remotely, hybrid, or in-office
Flexible time off including volunteer time off, vacation, sick leave, and 12 paid holidays
Opportunity to work in a culture recognized as one of the World's Best Workplaces™ 2024

• Develop and execute strategies to improve client retention, engagement, and expansion by identifying key metrics and success factors
• Analyze customer data to identify trends, pain points, and opportunities for optimization, providing actionable insights to the Client Success team
• Build relationships with client stakeholders, addressing concerns, and identifying upselling or cross-selling opportunities
• Implement process improvements within the client success function to streamline operations and enhance efficiency
• Track client success metrics, identifying areas for improvement, and reporting progress to senior management

• Bachelor s degree
• 10+ years of experience in revenue cycle with an emphasis on Patient Access within the healthcare industry
• Provider-based background recommended
• Healthcare Project Management or Consulting experience
• Proficient in Generative AI tools such as Co-Pilot and ChatGPT

• EPIC proficient
• Excellent skills with Salesforce or a similar CRM
• Holistic, big-picture perspective with the ability to resolve issues
• Cross-functional team player, able to collaborate across groups and learn from others in sales, marketing, product, support, and implementation
• High degree of polish and professionalism appropriate for meeting with clients