Behavioral Health Associate

JOB TITLE:

Behavioral Health Associate Fair Labor Standards Act (FLSA) Status:
Non-Exempt

Reports to:

Integrated Care Director

JOB SUMMARY:

The Behavioral Health Associate provides administrative support and customer service to promote a welcoming and safe environment for patients receiving substance use disorder treatment or behavioral health services at Spectra Health. The BHA is responsible for assisting with day-to-day operations of the BH and SUD teams. Key duties include patient scheduling and registration, ensuring patient information in electronic medical records is accurate, follow-up phone calls to patients requesting appointments, and assisting with accurate and timely completion of required documents.

The BHA will be available during group sessions, to assist with patient needs as they arise.

• Privacy & confidentiality: Maintain strict adherence to privacy and confidentiality protocols, ensuring the protection of both patient and employee information in accordance with Spectra Health's policies.
• Champion organizational values: Promote and embody Spectra Health's core values of Compassion, Trust, Respect, Equity, and Inclusivity in all interactions and decision-making processes.
• Culture of safety: Foster a culture of safety; proactively addressing hazards, incidents, and security concerns while contributing to a positive and safe work environment for employees and patients.
• Teamwork & collaboration: Approach teamwork with a positive and collaborative mindset, building strong relationships across departments and sharing knowledge and experiences to enhance overall organizational effectiveness.
• Be part of the solution: Actively support organizational change, offering solutions, participating in leadership initiatives, and championing efforts that align with Spectra Health's evolving mission and goals.
• Patient-centered decision making: Prioritize the best interests of Spectra Health's patients, ensuring quality care and positive outcomes.
• Training & meetings: Complete mandatory training requirements and attend at least 80% of departmental meetings to stay informed and aligned with organizational goals and policies.
• Policy adherence & compliance champion: Strictly adhere to all Spectra Health policies and procedures, and act as a departmental advocate for Spectra Health's Compliance Program activities.

• Collaborates with all behavioral health providers to coordinate care for patients.
• Attends integrated care team meetings
• Engages in team-based communication within and between departments to support integrated care.
• Complete screening tools such as the PRAPARE
• Accurately documents patient contacts in the EMR.
• Engages in verbal de-escalation as needed.
• Is accessible and visibly present to members of the care team during clinic hours.
• Greet all patients, visitors, and co-workers in a professional, friendly, and respectful manner.
• Answer incoming phone calls and communicate courteously and effectively on the phone.
• Transfer calls appropriately and record accurate messages as needed.
• Available to assist team as needed to ensure smooth workflow and efficiency of patient appointments.
• Schedule patient appointments.
• Facilitate patient registration and the patient appointment process from check-in through check-out, including group visits.
• Verify and update patient demographics at the time of patient visits.
• Verify current insurance and co-pay information, collecting copayments, nominal fees, and balances due as applicable.
• Keep complete and accurate records of patient information in the appropriate medical records system.
• Is accessible and able to assist care team during groups visits as needed.
• Ensure patient completion of required paperwork and screening instruments prior to appointments.
• Facilitates incoming referrals and patient requests for appointments with LAC/BHC.
• Communicate effectively with external community partners.
• Assist with the distribution of courier mail and faxes to appropriate people.
• Make reminder calls to patients for upcoming appointments.
• Resolve registration issues in the medical records system as needed.
• Contribute to organizational improvement activities by maintaining satisfactory performance on
• Departmental key performance indicators (KPIs).
• Perform other duties as assigned.

Required:

• High school diploma or the equivalent
• Basic knowledge of Windows and Office Applications
• Experience with verbal crisis de-escalation
• Previous experience in a behavioral health and/or healthcare setting

Preferred:

• Associate degree or higher in psychology, human services or related field
• Strong crisis intervention skills

The Behavioral Health Associate is primarily a desk job that requires the ability to sit for long periods of time (up to 8 hours) at a desk or workstation. Periodically, the position requires lifting or carrying items that would be appropriate in an office environment, not more than 50 pounds.

The Behavioral Health Associate…