Recovery Coach; CSP

Overview

About Casa Esperanza Casa Esperanza, Inc. is a bilingual/bicultural behavioral health treatment provider serving Boston and the Merrimack Valley. Our mission is to empower individuals and families to recover from addiction, trauma, mental illness, and other chronic medical conditions; overcome homelessness and discrimination; and achieve health and wellness through comprehensive, integrated care.

About The Role Casa Esperanza seeks a dynamic, energetic individual who is passionate about delivering recovery and wellness oriented community-based case management and care coordination for people living with addiction, mental health and co-occurring disorders as part of our Casa Community Support Program.

The Casa Community Support Program (CSP) addresses the health-related social needs of individuals living with substance use and co-occurring behavioral health disorders, to help them thrive and live successfully in the community. Peer Recovery Coaching delivers support to individuals from peers with similar experiences to gain hope, explore recovery, and achieve life goals. It is a non-clinical and non-medical service; however, the Peer Recovery Coach also works with the Multi-Disciplinary Team to provide support for individuals as part of our integrated care model which includes primary care, mental health, and addiction treatment.

The Peer Recovery Coach must be able to initiate and complete work independently to fulfill the responsibilities of the job and work collaboratively with all members of the care team. While the expectations of the Coach are different than clinical and medical staff, their contributions are equally valuable. With a career at Casa, you will be joining a vibrant team of dedicated and talented people.

While there may be opportunities for occasional work from home, this is primarily an in-person, community-based role that requires travel, providing transportation for patients, and in office time.

• Deliver services in a linguistically appropriate and culturally competent manner that embraces diversity of identities, including race, ethnicity, gender/gender identity, sex, sexual orientation, and disability including intellectual disability; provide integrated care for co-occurring substance use and mental health conditions; and use a person-centered, strength-based approach.
• Develop a recovery or wellness plan with the client when appropriate, reflecting the client’s strengths, needs, abilities, preferences, motivation and readiness. Share the plan with the client’s care team as relevant.
• Provide emotional and social support to facilitate positive life changes and skill development for recovery; support may include motivational interviewing and other evidence-based practices.
• Share personal recovery experience to support client awareness of strengths and recovery capital.
• Serve as a role model and mentor to demonstrate possibilities of recovery.
• Assist clients in making positive life changes and developing skills supporting recovery, including but not limited to: creating links to treatment; developing recovery-supportive friendships and reconnecting/improving family relationships; engaging with recovery community networks and mutual aid.
• Assume primary peer coaching responsibilities for clients after intake and maintain a caseload of 22 individuals.
• Facilitate connections to SUD/mental health treatment, primary and specialty medical treatment, recovery support services, employment and education services, benefits, housing supports, and HIV services.
• Act as a recovery liaison by supporting or accompanying clients to meetings with probation officers, social workers, or child welfare workers.
• Advocate for clients within healthcare and social services systems; help clients learn self-advocacy skills.
• Provide one-to-one client orientation to support attainment of Wellness Plan goals.
• Support connections with Reentry and Housing Case Managers to access case management services.
• Work with Multi-Disciplinary Team (MDT) to support care planning, assessments, transition and discharge planning, and client engagement in care.
• May provide temporary transportation assistance to essential appointments during transition to community-based resources.
• Deliver services in community settings that are safe for both coach and client (home, inpatient/diversionary unit, day program, self-help meeting, Recovery Support Center).
• Conduct intensive outreach to reengage or maintain engagement, including: at least one in-person meeting at intake and at least one direct contact per client over a 21-day period.
• Coordinate with Patient Access and Practice Management teams to enroll, authorize, and reauthorize clients for Peer Coaching services.
• Share duties in a team-based care environment to improve efficiency, access, quality of care, and satisfaction.

• If using a wellness plan, obtain client consent before including it in Evolv and sharing with other care providers.
• All client…