Provider Support Specialist

Overview

Aging Services of North Central Massachusetts provides comprehensive information and quality services so that older people, individuals with disabilities, and their families are empowered to make personalized choices to ensure a life of dignity, safety, and respect.

Values
:
Collaboration – we communicate and coordinate with others, internally and externally, to make a positive difference for our consumers and their families.
Compassion – we work with “heart” to be kind, caring and willing to help our consumers in their journey.
Consumer-Centric – we are committed and persistent in ensuring that our services and experiences are of high quality, resulting in positive consumer impacts.
Empowerment – we strive to make our consumers stronger and more confident to control their lives with personalized choices and claim their rights to a life of safety, dignity, and respect.
Integrity – we adhere to the highest standards of professionalism, ethics and personal responsibility, worthy of the trust our consumers place in us.

This role serves as a liaison between consumers, providers, and case managers, ensuring efficient service implementation and client satisfaction within the Aging Services of North Central Massachusetts. Key responsibilities include coordinating service activities, tracking service implementations, maintaining provider relationships, auditing vendor records, and managing data entry for service authorizations. The role also involves regular communication with consumers, updating care plans, and supporting program staff in addressing billing discrepancies and maintaining accurate documentation.

Additionally, it requires participation in meetings, trainings, and other supervisory sessions as needed.

Minimum of high school degree or equivalent. An associate’s degree in human services or a related field is preferred. The ideal candidate must be able to work with a diverse population, make mature judgments, possess good communication skills, and maintain effective interpersonal relationships.

• The ability to work independently and within a team to meet deadlines
• The ability to multi-task in a busy environment
• The ability to manage change with a positive attitude
• The ability to be productive in a remote work setting
• Proficient computer and Microsoft Office skills is a must

A valid driver's license and a legally insured and registered motor vehicle are required; a copy of current license and registration will be on file in the personnel record.

ESSENTIAL FUNCTIONS: Visual, speaking, auditory and mobility capacity necessary. Capacity to see computer screen, read written material, and drive a car; hear and speak on the telephone; communicate verbally with consumers, caregivers, supervisors and managers; climb stairs; sit or stand for extended periods; occasional reaching, twisting, bending, and lifting up to 25 pounds.

Capacity to deal rationally and calmly with varying personalities; capacity to work well in a fast-paced, rapidly changing environment.

Must be able to tolerate by-products of office machine operation and seasonal temperatures.

Aging Services of North Central Massachusetts reserves the right to revise or change job duties and responsibilities as the need arises. This Job Description does not constitute a written or implied contract of employment.