Patient Access Associate Specialist

Overview

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy and emphasizes a human touch in every interaction.

O.N.E

Purpose:

• Customer Obsession:
  Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas:
  Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence:
  Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

ENTRY LEVEL CAREER OPPORTUNITY OFFERING:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• Shift Differential for Select Shifts
• This position pays between $16.50 - $18.15 based on experience

Schedule:

PRN

This onsite role is at Mercy - Anderson Hospital in Cincinnati, OH.

We are searching for the next Patient Access Specialist champion. This is an active, non-desk role where you will walk from room to room and push a 10-pound mobile computer station throughout the shift. This role performs admitting duties for all patients admitted for services at the hospital, while meeting the mission, goals, and regulatory compliance requirements of the organization.

Job Responsibilities:

• Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders, and utilizing an overlay tool while delivering excellent customer service as measured by Press Ganey.
• Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
• Adhere to policies and provide excellent customer service with appropriate compassion.
• Meet point of service goals as assigned.
• Utilize quality auditing and reporting systems to ensure accounts are corrected; conduct audits and provide statistical data to Patient Access leadership.
• Pre-register patient accounts prior to visits, including inbound/outbound calls to obtain demographic, insurance, and other information, and handle point of service collections and past-due balances including payment plans.
• Explain general consent for treatment forms, obtain necessary signatures, and distribute patient education documents and forms.
• Review eligibility responses and support POS and billing processes to help maintain a clean claim rate.
• Screen medical necessity using ABN software and distribute designated forms and pamphlets.

Requirements:

• Ability to walk from room to room and push a 10-pound mobile computer station throughout the shift.

Experience:

• 1+ years of customer service experience

Minimum Education:

• High School Diploma/GED Required

Certifications:

• CRCR Required within 9 months of hire (Company Paid)

Five-time winner of “Best in KLAS” , ;
Black Book Research's Top Revenue Cycle Management Outsourcing Solution ; HFMA MAP Awards ;
Everest Group RCM Operations PEAK Matrix 2024; HBI Revenue Cycle Awards 2020, ;
Energage Top Workplaces USA ;
Fortune Best Places in Healthcare 2024;
Monster Top Workplace for Remote Work 2024;
Great Place to Work certified .

Note:

list reflects multiple recognitions from various sources.

Core Benefits & Culture:

• Associate Benefits – Comprehensive benefits package for physical, emotional, and financial health, including healthcare, time off, retirement, and well-being programs.
• Our Culture – A collaborative, growth-oriented environment that prioritizes people.
• Growth – Professional development and tuition reimbursement; certification opportunities.
• Recognition – Quarterly and annual incentive programs for performance.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information, or any other basis protected by law. The company prohibits harassment and provides reasonable accommodations under the Americans with Disabilities Act. For accommodation requests in the application process, contact

This posting addresses state-specific requirements to provide pay transparency. Compensation decisions consider factors including location, knowledge, skills, experience, education, licensure, internal equity, and tenure. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range. EEOC – Know Your Rights; FMLA Rights (English/Spanish); E-Verify Participating Employer.