Change Manager for Provincial Digital Referral program

Job Description

The Senior Change Manager will lead and deliver end-to-end change management activities for large, complex, transformational initiatives. The role requires deep expertise in change methodologies, stakeholder engagement, communication planning, and adoption strategies, particularly within healthcare or eHealth environments.

• University Degree or Community College Diploma or equivalent special experience
• Minimum 5 years of demonstrated IM/IT experience
• 5+ years of experience as a Lead Change Manager on large, complex transformational projects that:
• Span multiple organizations, business units, or stakeholder groups
• Bilingual proficiency in English and French (written and spoken)

• 8+ years applying industry-standard change management methodologies and best practices
• 8+ years developing comprehensive change management strategies and integrated change plans
• 8+ years creating stakeholder engagement, communication, and outreach plans
• 8+ years conducting readiness assessments to evaluate stakeholder capacity and willingness to adopt change
• 8+ years designing and delivering targeted communications using appropriate channels and methods
• 8+ years identifying sources of change resistance and developing mitigation strategies to support adoption
• 8+ years assessing organizational change impacts across business processes and technology solutions
• 8+ years engaging diverse stakeholder groups and building effective change champion networks
• 8+ years developing onboarding materials, training tools, and reference guides to support new initiatives
• 5+ years effectively communicating with executive leadership, healthcare providers, medical administrators, and clinical support staff
• 5+ years experience working in eHealth or a healthcare-related environment
• Ability to work on-site in New Brunswick is strongly preferred (higher evaluation scores); remote work considered within Canada