Regional Manager; Care Homes

Overview

Clinical Regional Manager - Care Homes – Covering 5 homes in the North East. Circa £75k DOE plus mileage and £5k Car Allowance. NMC Pin Required. Candidates must have a minimum of 3 years of regional/multi-site experience.

Harbour Healthcare is a family-run business with extensive experience in the care industry. We strive to provide an excellent standard of care to our residents, treating them with dignity and respect.

We are a family-run business with 41 care homes across the UK and growing. Our values are Humility, Accountability, Achievement, Passion and Integrity.

• Discounts on Shopping, Fashion, Days out, Travel, Entertainment and more
• Cycle Scheme – up to 39% savings on bike purchases
• Free face-to-face counselling for you and your family
• Staff recognition award ceremonies
• £30 voucher monthly for the nominated ‘Employee of the Month’
• Opportunities for training and career progression
• Salary sacrifice pension scheme
• Blue Light Card – up to 50% discount across 100s of retailers
• Free eye test and discounted glasses
• Cashback card – save up to £500 annually at over 80 big brands
• Wellbeing portal and resources (meditation, wellbeing podcasts, mental health programmes, fitness content)
• Seasonal company events, competitions and incentives
• Refer a friend scheme – earn up to £250
• On-site parking

Delivery of business and quality performance targets for a portfolio of care homes. Provide direct line management to the Care Home managers and foster a culture of customer focus, quality of service and continuous improvement. Establish and maintain relationship management with key external stakeholders. Support Company Directors in delivering strategic objectives.

• Conduct detailed monthly Provider/Compliance visits of each care home, including KPI reviews, sign-off of Service Improvement Plans, review of maintenance documentation and environment.
• Be present in the care homes; visit at regular intervals; interact with home-based staff and monitor customer experience; support under-performing homes.
• Agree action plans with the Home Manager from internal audits and investigations; assist with completing elements of the action plan.
• Monitor progress of action plans and report non-compliance/non-cooperation.
• Accountable for care home quality outcomes/performance within the group.
• Lead standardisation of documentation and best practice; participate in governance meetings; attend monthly central team meetings to present audits and discuss actions.
• Lead in evaluating training statistics and organising/delivering training as required.
• Support/manage Home Managers through coaching, mentorship and development to educate, inspire and motivate.
• Maintain relationships with CQC Inspectors, Local Authorities and other external professionals.
• Provide management cover in homes during Home Manager absences; assist with policy development; conduct disciplinary processes as directed.
• Support Home Managers to deliver business outcomes including Sales and Marketing initiatives and Harbour initiatives.

Commercial awareness, innovative problem solving, communication, decision making, negotiating and influencing, thinking clearly and analytically, relationship management, risk control and governance, management of audits and audit reporting, flexibility, professional development and fostering a culture of continuous improvement.

Work closely with Home Managers, Directors and professional colleagues to ensure high-quality standards and efficiency. Develop an external network of relevant contacts and stakeholders to promote the care homes and company.

Commercial awareness, care environment, problem solving, communication, decision making, negotiating and influencing, analytical thinking, relationship management, risk control and governance, audits management, and continuous improvement.

Qualifications: Ideally RGN/RMN/RNLD or NVQ Level 5 or equivalent.
Knowledge &

Experience:

Broad experience at a management level, preferably multi-site. Must demonstrate a caring ethos for residents and staff. Specialist experience and comprehensive legislative knowledge relevant to CQC and other bodies (e.g., DBS, NMC). Please note that all roles require an Enhanced DBS check for Children and Adults.

Interested? Apply now.

Job types: Full-time, Permanent

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