Coordinator Hearing Aid Support Service

Overview

Location:

Belfast Health & Social Care Trust (BHSCT) / Remote working.
Contract type:
Permanent
Interview Dates:
Week beginning 02/02/2026

RNID Near You Coordinator - Hearing Aid Support Service

Location:

Belfast Health & Social Care Trust (BHSCT) / Remote working.
Salary: £25,708.00

Hours:

35 per week
Contract type:
Permanent
Final date to receive applications: 25/01/2026
Interview Dates:
Week beginning 02/02/2026

We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus. Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus. We’re focused on making the greatest impact possible across the whole of the UK.

We also know the value of a friendly face in local communities to support people where they need it most.

Join our team. We are a fully remote working organisation. We come together twice a year for our Staff Summits, inspirational events for sharing skills and ideas. We support responsibilities and interests outside work which is why we offer a sector-leading flexible working policy to all our staff from day one.

Our values are at the heart of how we work and communicate with each other, and the outside world. We strive to be connected, insightful, curious and passionate in everything we do.

Focus and lead on developing the RNID Near You community service across the BHSCT area. Initiate and promote the (HASS) to reach and engage with people who are deaf and hard of hearing. The target group for this HASS is adults ordinarily resident in the BHSCT who have been issued with an NHS hearing aid(s) but who are struggling with usage or management of the hearing aid(s);

and possibly have stopped using them. While you will be home based, there will be regular travel to venues where we provide drop-in sessions in community settings.

• Working in partnership with the Strategic Planning and Performance Group (SPPG) of the Department of Health to develop HASS within the BHSCT.
• You will recruit, train and support volunteers to deliver our ‘HASS’ throughout the BHSCT in conjunction with Audiology, Sensory Support Teams, RNID Service Manager and other HASS staff.
• Work with the Service Manager to plan activities, meet project objectives and monitor and evaluate the HASS.

• Ensure delivery of the HASS through use of volunteers in community, care homes and hospital settings.
• Provide regular progress reports to the Service Manager on targets and service expenditure.
• Raise awareness of the service by marketing through appropriate means including networking with local statutory and voluntary agencies.
• Attend outreach events including local information / health fairs and present awareness talks.

An understanding of the issues affecting deaf people and those with hearing loss or tinnitus and an open and inclusive attitude that supports the development and knowledge of deaf culture. Experience of recruiting, training, and managing volunteers. Have project or service delivery experience gained in a relevant setting. The ability to develop working relationships and communicate effectively with colleagues, service users, volunteers, and external stakeholders.

Excellent IT skills, including working knowledge of Microsoft Office software.

No essential qualifications, but a good standard of written English and attention to detail is a requirement.

• 28 days annual leave plus all bank holidays
• Plus 2 wellbeing days for extra flexibility
• Sickness benefit entitlement from day 1
• Fully remote working with no core hours
• £26 remote working allowance every month
• In person whole staff conferences throughout the year
• Pension scheme with 4% employer contribution
• Employee assistance programme that provides counselling sessions
• Additional benefits for maternity, paternity and adoption
• Hospital Saturday Fund health benefit
• Access to an event ticketing platform

We are committed to supporting our staff including making reasonable adjustments. If you require support to apply for or fulfil the requirements of this role, please inform us so we can discuss the options with you.

Disability Confident is a government scheme designed to encourage employers to recruit and retain disabled people and those with health conditions. It has replaced the previous Two Ticks Positive About Disabled People scheme that you may have heard of. RNID is proud to be a member of Disability Confident and as a Disability Confident Leader we recognise the value disabled people bring to RNID.

We offer interviews to any candidate that tells us they have a disability and meets the minimum criteria for the role.