Telecounselor Associate

Overview

New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers that specialize in providing safe, quality, and best in class care for individuals living with Opioid Use Disorder (OUD). Operating in over 70 treatment centers in multiple states, our team members are engaged in medication-assisted treatment, counseling, support, and care management of individuals living with OUD.

We treat the whole person and address the underlying causes of OUD to provide a continuum of care that supports the patient on their journey to recovery. We operate a number of nationally recognized and accredited methadone treatment centers dedicated to helping individuals with prescription drug abuse and/or opiate addiction regain control of their lives. We are looking for a Telecounselor Associate to serve the community with our team.

Reports to: Telecounseling Supervisor

Job Code: 155

Department: Telecounseling

FLSA: Non-exempt

Direct Reports: 0

Telecounselors provide individual counseling services via a HIPAA compliant, synchronous video platform to patients within New Season's clinics across the United States. Telecounselors work within a multidisciplinary treatment team to identify and meet the clinical needs of the patient and to assist in their overall well-being. Telecounselors are responsible for completion of all patient, program and state related clinical documentation. Telecounselors are eligible for remote work arrangements, at the discretion of program leadership and must meet all requirements of the company telecommuting policy and department performance standards.

• Performs individual counseling with assigned patients via synchronous video communication.
• Educates patient in all aspects of treatment, corresponding health issues and steps to recovery.
• Maintains a performance standard of 50% of hours worked spent in direct one-on-one patient contact each month.
• Completes patient telecounseling screening, psychosocials, DAP notes, individualized treatment plan, reassessments and all other program related documentation within the required time frames.
• May work with patients to complete intake, admission, discharge and transfer paperwork.
• Documents patient progress and completes organization and state mandated forms in the identified electronic health record and any other required systems.
• Maintains file compliance in accordance with policy and procedure and completes timely correction to any documents or files that are found to be out of compliance.
• Identifies any clinical/case management needs and works to address those needs.
• Establishes and maintains communication with assigned clinic leadership and support staff; responding to all emails within one business day and maintaining a live updated shared calendar for patient scheduling purposes.
• Reports patient abuse, neglect and exploitation as required.
• Reports patient grievances as required.
• Coordinates Urine Drug Screens with clinic liaisons and completes any required documentation.
• Ensures the reading and understanding of the General, program and state specific Policy and Procedures Manuals.
• Ensures compliance with 42 CFR Part 2 (Federal Confidentiality Regulations) and 45 CFR, Parts 160 & 164 (HIPAA).
• Is responsible for obtaining and maintaining proper licensure and/or certification according to specific state requirements and program needs.
• Actively participates in preparation for surveys and inspections conducted by CARF, the State, DEA, Board of Pharmacy and any other agency site visits as dictated by the state laws or regulations.
• Participates in all staff meetings and assigned clinic treatment team meetings as scheduled.
• Actively participates in both individual and group supervisions as scheduled.
• Ensures compliance with local, State, Federal and Colonial Management Group, LP rules, regulations and policies.
• Always acts in the best interests of the program and company; honors, supports, and protects the proprietary data and rights of the company.
• Performs other tasks as assigned by clinic, region or corporate leadership.

• Education/Licensure/Certification:
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