Medical Information Specialist; Remote - EST

California, US residents  () .

The job details are as follows:

We are the first publicly-traded biotech or pharmaceutical company to take the form of a public benefit corporation. Our public benefit purpose is to provide a brighter future for patients through the development of novel pharmaceutical therapies; and technologies that expand the availability of transplantable organs.

United Therapeutics (Nasdaq: UTHR) seeks to travel down the corridors of indifference to develop treatments for rare, deadly diseases. We were founded in 1996 by a family seeking a cure for their daughter’s pulmonary arterial hypertension (PAH). Today, we have six FDA-approved therapies that treat PAH, pulmonary hypertension associated with interstitial lung disease (PH-ILD) and neuroblastoma, a rare pediatric cancer. Our near-term pipeline seeks to develop additional therapies for PAH and pulmonary fibrosis (PF).

The cure for end-stage life-threatening diseases like PAH, PH-ILD, PF, and many others is an organ transplant, but only a small percentage of donated organs are available to address the vast need. For this reason, we are working to create manufactured organs to address the shortage of kidneys, hearts, lungs, and livers available for transplant. We believe an unlimited supply of tolerable, transplantable organs will eliminate the transplant waiting list and cure end-stage organ diseases for which transplant is not currently an option.

The Medical Information Specialist will serve as a specialized first point of contact for healthcare providers and, occasionally, patients or caregivers, addressing unsolicited medical inquiries through Global Medical Information. Respond using preapproved verbal and written responses, ensuring accuracy and compliance. Manage inbound and outbound communications via phone and email, leveraging approved scripts and clinical resources. Provide information appropriate to the individual s expertise, experience, and training.

Independently identify inquiries that fall outside of standard responses or involve urgent questions, and escalate them to the appropriate Medical Information Manager. Maintain strict confidentiality at all times. Recognize and promptly report adverse events or product quality complaints to Global Patient Safety/Pharmacovigilance department. For inquiries not requiring escalation, complete all required documentation and close cases in accordance with established procedures.

• Manage HCP inquiries received by phone or email and provide outbound communications when required using approved scripts, standard response documents, and talking points in a timely manner
• Triage each verbal or written inquiry as on- or off-label and respond if inquiry is within the scope of the Global Medical Information (GMI) Contact Center; escalate inquiries without approved responses through Veeva Med Inquiry to the appropriate Medical Information Manager
• Recognize and report adverse events and product complaints promptly to Global Patient Safety, recording events in Veeva Med Inquiry and updating with follow-up information as needed
• Document all contacts, inquiries, adverse events, and associated product complaints in Veeva Med Inquiry in accordance with SOPs and workflows
• Collaborate with Medical Information Managers, Medical Science Liaisons, and other Medical Affairs colleagues on projects such as training, resource development, and external collaborations with patient advocacy or professional organizations
• Participate in the development and review of resources to support HCP questions, including talking points and medical information letter summaries
• Identify training needs based on inquiry trends and partner with managers and Medical Excellence to design and execute training programs
• Develop or contribute to approved talking points and written responses based on questions received; evaluate existing templates for medical information documents and recommend revisions in collaboration with GMI managers
• Follow UT code of conduct, policies and procedures, standard operating procedures, and other business rules applicable to the Global Medical Information Contact Center
• Perform other…