Health Advocate - Inbound​/Outbound Calls, Healthy Outcomes Team

The Healthy Outcomes Team is a health advocacy team looking for dedicated friendly colleagues to help the Medicare population learn about and complete important health screenings and activities.

As a Health Advocate on the Healthy Outcomes Team, you will interact with members telephonically to inspire healthy behaviors. Our goal on each call is to give every member a clear understanding of their benefits for specific screenings and medications. Your key responsibilities are:
Delivering the best member experience through professional empathetic conversations Provide important education to members to help them make good health decisions that improve their health Your key abilities are:
Knowledge retention and recall to answer questions and resolve issues

Ability to handle pressure and to stay calm and positive in all situations Ability to work independently, apply critical thinking skills when needed, multitask with ease, and demonstrate professionalism in all interactions.

Ability to absorb and apply new and changing information.  Ability to multitask, prioritize and effectively adapt to a fast-paced changing environment  
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* Required Qualifications:

** Professional communication skills Strong active listening and interpersonal skills High computer literacy, including ability to troubleshoot issues Proficiency with Windows and web-based applications and digital communication tools
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* Preferred Qualifications:

** Experience with HEDIS screening measures

Experience with behavior change3+ years’ experience in a healthcare setting

Education and Certification Requirements:
* ** Affordable medical plan options,
** a
** 401(k) plan** (including matching company contributions), and an
** employee stock purchase plan**.
* ** No-cost programs for all colleagues
** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
* ** Benefit solutions that address the different needs and preferences of our colleagues
** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
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