Virtual Patient Care Technician - ON-SITE

The Virtual Patient Care Technician plays a critical role in Nemours' Virtual Care Operations Center, located onsite at Jacksonville Home Office. Nemours is leading the way in virtual care, rethinking how and where pediatric care is delivered to improve access, safety, and patient experience. This position is essential in supporting a wide range of innovative virtual care programs--both inpatient and outpatient--by combining technical expertise, patient engagement, and administrative coordination.

Working within the centralized operations hub, the Virtual Patient Care Technician ensures continuous observation for inpatients requiring 1:1 monitoring, manages virtual communication channels, and facilitates scheduling, intake, and virtual rooming for home-based and telehealth programs. The role demands strong attention to detail, rapid response to patient needs, and collaboration with clinical teams to uphold Nemours' high standards of pediatric care.

• FULL-TIME - 30 hours per week - DAY shift
• FULL-TIME - 30 hours per week - NIGHT shift
• PART-TIME - 24 hours per week - DAY shift
• PART-TIME - 24 hours per week - NIGHT SHIFT

• Continuous Observation :
  Serve as a Virtual Sitter for inpatients requiring 1:1 monitoring, ensuring patient safety through real-time observation and prompt escalation per Nemours protocols
  • Monitor Tech :
    Operate and troubleshoot patient monitoring systems, maintain accurate documentation, and respond to alerts promptly
  • Patient Communication :
    Answer phone calls from patients enrolled in virtual home-based programs, providing courteous and timely assistance
  • Scheduling & Intake Support :
    Assist with scheduling, intake processes, and virtual rooming for telehealth visits, ensuring seamless patient experience
  • Collaboration :
    Communicate effectively with clinical teams, elevate concerns per established pathways, and maintain compliance with HIPAA and Nemours standards
  • Equipment Management: Ensure equipment functionality, report technical issues, and coordinate with IT/biomedical teams as needed. Support logistics of home remote patient monitoring equipment including packing equipment for shipment and restocking

• High School Diploma required
• An American Heart Association BLS required within 90 days of hire
• Certification as a Medical Assistant is preferred
• Minimum of 6 months in a healthcare setting is preferred; no experience may be acceptable based on manager discretion