Member Support Representative

Overview

Employer Industry: Telenutrition and Foodcare Solutions

• Salary up to $47,000 annually ($22.60 per hour) plus an $8,000 bonus
• Flexible remote work environment with a remote-first company culture
• Generous time off and a comprehensive healthcare coverage plan (Medical, Dental, Vision)
• Access to Registered Dietitian sessions and wellness reimbursement
• Opportunity to work in a mission-driven organization focused on making nutritious food accessible and affordable

• Provide empathetic and patient live support for incoming member calls regarding services, eligibility, and benefits
• Document interactions and resolutions for seamless follow-up and ensure accurate member records
• Verify eligibility and coverage provider benefits while communicating information clearly to members
• Assist members with troubleshooting platform and account issues, as well as food delivery and ordering inquiries
• Collaborate with internal teams and external partners to resolve complex questions and problems

• Experience working in a support role, either in-person or on live calls
• Ability to communicate complex information concisely in writing
• Experience handling sensitive and protected information, including PII and PHI, with a basic understanding of HIPAA
• Reliable high-speed internet access with minimum speeds of 100 Mbps download and 20 Mbps upload
• Flexible availability, including weekends, between 8:00 AM and 8:00 PM PST

• Strong communication skills, both orally and in writing, with the ability to adjust style based on the situation
• Proven ability to manage multiple tasks and deadlines without missing cutoffs
• Resilience and adaptability to changes in workflows and processes
• Detail-oriented mindset with a commitment to providing accurate and complete resolutions
• Experience solving complex problems that require critical thinking and resource navigation

#Telenutrition #Customer Support #Remote Work #Healthcare Benefits #Career Opportunity

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