Patient Financial Services Rep​/UKHC

for more information about equivalencies:

Required License/Registration/Certification

None

Physical Requirements

This position requires regularly working with patients at bedside, for extended periods; and occasionally standing or walking with objects weighing up to 25 pounds; and performing tasks with repetitive motions. This position requires to be Kynect certified within 30 days. This position is not eligible for a remote work setting.

Shift

Job Summary

Under the direction of the PFS Manager and Patient Advocate Supervisor, the Patient Financial Services Representative is responsible for the screening of patients at bedside for disability, Medicaid and financial assistance. The employee will be required to obtain Kynector certification and maintain certification through an annual recertification training/testing. This position is Friday through Monday, This position may be required to work some holidays.

The representative is expected to be familiar with Hospital and departmental policies and procedures and able to utilize all resources within the Hospital and department to accomplish the assigned job duties. This position will also provide customer service to patients and families to help ensure that UKHC collects sufficient cash necessary to support Healthcare operations and participate in unit and Enterprise activities to improve efficiency, quality, safety, and patient satisfaction.

This position is not eligible for remote work.

Skills / Knowledge / Abilities

The ideal candidate will be customer service oriented; possess in-depth HIPAA knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.

Does this position have supervisory responsibilities?

Does this position have supervisory responsibilities? No

Preferred Education/Experience

Associate’s degree; third party insurance claims follow-up/collections experience; medical, office and/or clerical work preferred. Previous experience working with patient accounts/ HIPAA is highly preferred.

Final date to receive applications

Final date to receive applications 01/29/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Required fields are indicated with an asterisk (*).

• * Please indicate the average number of patient interactions that you have been directly responsible for handling on a daily basis (i.e. scheduling, registration, customer service, etc.).
  • None
  • More than 0, up through 20
  • More than 21, up through 40
  • More than 41, up through 60
  • More than 61, up through 80
  • More than 81
• * Do you have experience with health insurance coverages?
  • Yes
  • No
• * Please describe a time when you provided exceptional customer service and include specific details regarding the situation.

  (Open Ended Question)

• * Please describe your knowledge of Medicaid and State/Federal Disability programs.

  (Open Ended Question)