Bilingual Patient Care Coordinator; BC, Remote

Overview

Position Type: Full-time

Department: Per Curo

Work Location: BC, Remote

Work Hours: Monday to Friday, Standard Business Hours (PST)

Travel Required: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology and experienced, cross-functional teams.

Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, as well as HCP & Clinic Services
.

Why join our team:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

At Sentrex, we thrive when our people thrive. We are currently looking for a Bilingual Patient Care Coordinator
, to be the supportive force that empowers our Percuro treatment clinics. The ideal candidate will be a proactive problem solver with exceptional communication skills, and meticulous attention to detail.

The Bilingual Patient Care Coordinator will be responsible for managing all aspects of Patient Coordination, including appointment scheduling, reminder calls, medication delivery coordination, post appointment reconciliation (internal and external), and internal coordination communication (with pharmacy, Haven, PSP). The role provides continuous support for patients by utilizing customer service skills and available resources to ensure patients receive optimal care throughout the Per Curo treatment clinic network with ease and in a timely manner.

• Ensures patient appointments are coordinated and tracked in a timely manner, resulting in timely and continued access to required treatment.
• Acts as a liaison between clinic, pharmacy, and the Haven team to provide timely updates related to scheduling changes and medication coordination.
• Processes all post infusion/treatment paperwork by entering patient data and uploading documents into Customer Relationship Management (CRM) systems (internal and external).
• Oversees all invoicing related to activities to process post infusion/injection/treatment paperwork.
• Responds to calls, emails, and voicemails in a professional, efficient, and friendly manner.
• Develops strong relationships with patients, caregivers, and their healthcare team by instilling confidence, trust, security, and relief.
• Provides cross-coverage administrative support alongside the Haven Program, including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports (daily, weekly, monthly), data cleanup, meetings, filing systems maintenance, and general office/administrative duties.
• Manages inbound faxes and email communication in a timely manner.
• Reports Adverse Events / Severe Adverse Events (AE / SAEs) following SOP guidelines.
• Maintains professionalism and confidentiality with all materials and exercises discretion when interfacing with the business.
• Additional duties as required by the manager.

• Grade 12 education with 2 years of community college, secretarial experience, or equivalent work-related experience providing office administration services.
• Excellent verbal and written communication, listening, and customer service skills.
• French/English bilingualism is required.
• Accurate data entry into various paper and electronic…